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Simplera Sensor pairing problems

G

Gloria S

Newbie
Messages
2
Type of diabetes
Type 1
Treatment type
Pump
Hi, I've never posted before and I'm not sure if I'm doing this correctly but I need some advice I have the Metronic 780g pump and am using the Simplera sensors. I'm having problems with pairing the sensor to the pump i get device not found on more than 1 occasion. I have had the pump replaced 4 times in the past 5 months. Has anyone else had this issue? I'm getting so despondent and frustrated by this issue.
Thanks for listening hope you can help
Gloria
 
I can’t help with your question as I don’t use a pump but just wanted to say you have done the post absolutely correctly and in the right place.
 
I’ve never particularly had this issue, maybe once.. only things I can think is make sure you unpair your old sensor and put your pump as close as possible to your sensor when it’s trying to search for a new sensor
 
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