I booked a flight with Singapore airlines from London to Manila, and I will be traveling in few days time.
As I am Type1 I contacted the company to ask about clarification on their hand luggage policy.
Over the past few days I have been in contact with Singapore airlines. With each new email they have sent me I have been given a new request, email after email. When I called in today I have been given additional request for me to comply.
I have a letter from diabetic consultant and a doctor confirming that I need to carry insulin, pen injection devices, needles, blood glucose meter, lancets, a finger pricking device, testing strips and GlucaGen hypokit in my hand luggage in order to manage my diabetes safely. It also confirms I need regular injections of insulin and that insulin must not be put into the hold as it may freeze, which would render it inactive. So it covers pretty much everything.
Singapore airline sent me an email requiring for me to go local pharmacy and buy Frio bag and to provide a letter from doctor stating that I need to have Frio bag to keep insulin cool. Day after they have sent me another email asking me how many needles am I going to take on board (taking note that it should be for the duration of the flight only) and asking me to provide the information of the size of all needles that I will carry in my hand luggage. After that I decided to call them and ask about all the requirements, they told me I will need the letter explaining why do I need those needles, prescription as supporting documentation and a “Fit to fly” letter.
I understand there are strict rules on which items are being allowed in cabin baggage, but I feel like the requirements are just over the top. Why didn't they just given me all the information straight away? The last call I made, left me speechless. I really don't know what to think...Am I overreacting?
Has anyone had similar experience? What should I do next?
As I am Type1 I contacted the company to ask about clarification on their hand luggage policy.
Over the past few days I have been in contact with Singapore airlines. With each new email they have sent me I have been given a new request, email after email. When I called in today I have been given additional request for me to comply.
I have a letter from diabetic consultant and a doctor confirming that I need to carry insulin, pen injection devices, needles, blood glucose meter, lancets, a finger pricking device, testing strips and GlucaGen hypokit in my hand luggage in order to manage my diabetes safely. It also confirms I need regular injections of insulin and that insulin must not be put into the hold as it may freeze, which would render it inactive. So it covers pretty much everything.
Singapore airline sent me an email requiring for me to go local pharmacy and buy Frio bag and to provide a letter from doctor stating that I need to have Frio bag to keep insulin cool. Day after they have sent me another email asking me how many needles am I going to take on board (taking note that it should be for the duration of the flight only) and asking me to provide the information of the size of all needles that I will carry in my hand luggage. After that I decided to call them and ask about all the requirements, they told me I will need the letter explaining why do I need those needles, prescription as supporting documentation and a “Fit to fly” letter.
I understand there are strict rules on which items are being allowed in cabin baggage, but I feel like the requirements are just over the top. Why didn't they just given me all the information straight away? The last call I made, left me speechless. I really don't know what to think...Am I overreacting?
Has anyone had similar experience? What should I do next?