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Singapore airlines nightmare

So I thought I should write what happened to me during my travel going to Philipines and back...

On my way there no one asked me anything about my insulin, doctors's letters or needles...the security staff at the airport didn't seem bothered by the fact that I have needles.

The only time someone asked me to give supporting documentation or a letter from doctor is on my way back to UK. The staff onboard was very helpful and asked me several times if I needed any assistance...

Overall experience was nice, it would be much nicer if they didn't go to such extremes in the first place.
 
Glad to read that your travel experiences were good shoxy86! Makes me a bit more confident about my upcoming flight. How did you cope with the time zone changes and your injections?
 
Been type 2 since 1996 and flown all over the world, just over 800 flights since starting on Insulin in 2007. Just pack my test kit and pens in my hand luggage and never had a problem. I also carry Glucagen and never even been questioned.
 
My sugars were all over the place, but I managed to get a grip of it...had to increase my Levemir a bit...we went from 4 degrees here in UK to 32 in Manila and it did affect my health a bit...I was sick most of the trip but I tried enjoying as much as possible...I suppose me feeling unwell was the reason of my sugar roller coaster!

I suggest
 
Linda I suggest you contact them straight away and make arrangements with them...I opted for a regular meal instead of special meal for diabetics and I believe it was a good choice. meals were tasty but I didn't finish everything because it was too much carbs for me...
 
Murraydward said:
Been type 2 since 1996 and flown all over the world, just over 800 flights since starting on Insulin in 2007. Just pack my test kit and pens in my hand luggage and never had a problem. I also carry Glucagen and never even been questioned.
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Lucky you! I have also travelled before with different airlines and also was never questioned for anything so I was really surprised with how they went about it...
 
shoxy86 said:
I booked a flight with Singapore airlines from London to Manila, and I will be traveling in few days time.

As I am Type1 I contacted the company to ask about clarification on their hand luggage policy.

Over the past few days I have been in contact with Singapore airlines. With each new email they have sent me I have been given a new request, email after email. When I called in today I have been given additional request for me to comply.

I have a letter from diabetic consultant and a doctor confirming that I need to carry insulin, pen injection devices, needles, blood glucose meter, lancets, a finger pricking device, testing strips and GlucaGen hypokit in my hand luggage in order to manage my diabetes safely. It also confirms I need regular injections of insulin and that insulin must not be put into the hold as it may freeze, which would render it inactive. So it covers pretty much everything.

Singapore airline sent me an email requiring for me to go local pharmacy and buy Frio bag and to provide a letter from doctor stating that I need to have Frio bag to keep insulin cool. Day after they have sent me another email asking me how many needles am I going to take on board (taking note that it should be for the duration of the flight only) and asking me to provide the information of the size of all needles that I will carry in my hand luggage. After that I decided to call them and ask about all the requirements, they told me I will need the letter explaining why do I need those needles, prescription as supporting documentation and a “Fit to fly” letter.

I understand there are strict rules on which items are being allowed in cabin baggage, but I feel like the requirements are just over the top. Why didn't they just given me all the information straight away? The last call I made, left me speechless. I really don't know what to think...Am I overreacting?

Has anyone had similar experience? What should I do next?
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I've had issues with arranging Diabetic meal when booking a flight...I was flying with Philippine Airlines from Melbourne to Manila, The meal trolleys were being wheeled out when I was given the choice of "beef or chicken" (the usual) I told them I needed a Diabetic meal...The poor flight attendant got a bit flustered as she wasn't aware of any passengers with special meal requirements and more importantly what a Diabetic meal is...After consulting with a more senior staff, she came back with a rather delicious meal complete with SILVER cutlery not plastic...As I was travelling waaaaay back of the plane, fellow passengers were left wondering why this bloke was given a business class meal in economy class...I wasn't complaining, however a glass of expensive bubbly would have complemented the meal, but wasn't gonna push my luck!!!! So the moral of this story : Diabetic meal = Business Class meal:hungry:
 
Doriand said:
I've had issues with arranging Diabetic meal when booking a flight...I was flying with Philippine Airlines from Melbourne to Manila, The meal trolleys were being wheeled out when I was given the choice of "beef or chicken" (the usual) I told them I needed a Diabetic meal...The poor flight attendant got a bit flustered as she wasn't aware of any passengers with special meal requirements and more importantly what a Diabetic meal is...After consulting with a more senior staff, she came back with a rather delicious meal complete with SILVER cutlery not plastic...As I was travelling waaaaay back of the plane, fellow passengers were left wondering why this bloke was given a business class meal in economy class...I wasn't complaining, however a glass of expensive bubbly would have complemented the meal, but wasn't gonna push my luck!!!! So the moral of this story : Diabetic meal = Business Class meal:hungry:
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Lucky you!!! hehehe... I've heard bad things about Philippine airlines...

I could have arranged diabetic meal through Singapore airlines' website. I only needed my booking reference number and last name, when you open your booking you could see the option for choosing a meal...

I was unsure what was in that diabetic meal, and I was advised to go for a regular meal because it was much more tastier... in any case, even if it's a high carb meal, you can always eat less of it... you usually have a choice of potatoes, rice, pasta, bun...and you don't have to eat their dessert. I believe breakfast included some fruits too...

all in all,food was very tasty...
 
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