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The inevitable Cellnovo moaning thread
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<blockquote data-quote="Applenerd81" data-source="post: 701313" data-attributes="member: 135354"><p>I've been using the Cellnovo for almost 2 months now and as a completely new user to insulin pump therapy (have been on MDI for 20 years this December!). Although the experience has had its snags, overall the experience is fantastic. I was drawn to the Cellnovo as its the least "medical" looking device on the market with its discreet handset and small tubeless pump.</p><p></p><p>Like you, I have had minor issues also but most of these have been easily resolved through customer services, the only (minor) ongoing irritation is the BG meter app, it's not as quick (my previous meter was a contour next) as it could be. I get the same errors (reinsert) and the issue stems from insertion of the strip too soon; I find if the pump is not connected to the handset (with pump and battery and reservoir volume icons showing) at time of insertion the BG strip wont work and you have to reinsert. A tip I got from customer services was to insert the strip at the home screen and then select the BG app, recognition of the strip has been much quicker since doing this and the whole process of testing has been much improved; this is probably due to this process allowing time for the pump to connect to the handset before activation of the BG app.</p><p></p><p>I have suggested to Cellnovo that insertion of a test strip should automatically activate the BG app (even from the lock screen) as this will improve the overall user experience and time to test BG, currently I feel there are a few too many steps involved to test especially as I test 8-10+ times a day. This is probably my only real gripe with the device. 150 units is around 3 days for me (50-60 units per day) so I fit pretty well with the specification of the device as my cannula site is pretty much ready for a change.</p><p></p><p>All the other issues I have had include; Getting used to pump therapy, poor pump battery life (running out after 2 days) and handset battery not fully charging have all been resolved with replacement items which now seem to work fine. Customer service has been excellent. I would definitely say in your case you've had a bit of a lemon. </p><p></p><p>The biggest help for me switching over to pump therapy has been to read the book "Think like a Pancreas", if anyone reading this on insulin hasn't read it I can't recommend it highly enough, even with 20 years experience in treating (my own) diabetes the book has taught me an incredible amount..</p></blockquote><p></p>
[QUOTE="Applenerd81, post: 701313, member: 135354"] I've been using the Cellnovo for almost 2 months now and as a completely new user to insulin pump therapy (have been on MDI for 20 years this December!). Although the experience has had its snags, overall the experience is fantastic. I was drawn to the Cellnovo as its the least "medical" looking device on the market with its discreet handset and small tubeless pump. Like you, I have had minor issues also but most of these have been easily resolved through customer services, the only (minor) ongoing irritation is the BG meter app, it's not as quick (my previous meter was a contour next) as it could be. I get the same errors (reinsert) and the issue stems from insertion of the strip too soon; I find if the pump is not connected to the handset (with pump and battery and reservoir volume icons showing) at time of insertion the BG strip wont work and you have to reinsert. A tip I got from customer services was to insert the strip at the home screen and then select the BG app, recognition of the strip has been much quicker since doing this and the whole process of testing has been much improved; this is probably due to this process allowing time for the pump to connect to the handset before activation of the BG app. I have suggested to Cellnovo that insertion of a test strip should automatically activate the BG app (even from the lock screen) as this will improve the overall user experience and time to test BG, currently I feel there are a few too many steps involved to test especially as I test 8-10+ times a day. This is probably my only real gripe with the device. 150 units is around 3 days for me (50-60 units per day) so I fit pretty well with the specification of the device as my cannula site is pretty much ready for a change. All the other issues I have had include; Getting used to pump therapy, poor pump battery life (running out after 2 days) and handset battery not fully charging have all been resolved with replacement items which now seem to work fine. Customer service has been excellent. I would definitely say in your case you've had a bit of a lemon. The biggest help for me switching over to pump therapy has been to read the book "Think like a Pancreas", if anyone reading this on insulin hasn't read it I can't recommend it highly enough, even with 20 years experience in treating (my own) diabetes the book has taught me an incredible amount.. [/QUOTE]
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