Diabetes UK think I am a "newbie" despite having been a member since 2015. This resulted after I was locked out for what ever reason (I never knew why & the webmaster didn't know either) about two years ago. I couldn't reset my password as I was told that my email was not recognised and I couldn't open a new account because my normal email was already registered . Chickens and eggs come to mind. The only way I could re-register was by using my Gmail account, which I never use, so it feels really great being "newbie" after just EIGHT years.