Hi
@jaychi89
I am so sorry you are having all these issues.
We aren't allowed to give medical advice but after using the tandem for two years, with varying success, here are some thoughts.'
Firstly, the tandem gives great results but depends on the user manually setting
good basal rates. Ideally your clinic should be helping with this but if they aren't are you able to read up on calculating basal rates and adjust them yourself? I have 4 programs and swap between them depending on my circumstances. I was finding my results disappointing at one stage but after I revisited my basal rates my time in range improved dramatically. Having said that, I find the tandem algorithm useless if my blood sugar goes much above 10, because my insulin resistance goes up, so I ruthlessly add extra insulin if I go high and stay high.
As for the cannula issues, I would contact your tandem rep for advice. My clinic told me that there were two other cannulae available if I had issues with the truesteel, but luckily I didn't need them. There are also creams you can apply for skin allergies - I use cavilon for my dexcom.
Just my opinion, but 3 months isn't long enough to learn how to use the tandem. In my experience, just as I needed to learn how to adjust my insulin doses, I also needed to learn how to adjust my pump basal rates. I know my clinic are very busy, so I haven't bothered them much, but they did talk to me in my beginning pump stage, so I agree that your clinic appear to be being seriously remiss in your care.
I went on the tandem because hypos and reduced hypo awareness were becoming a big issue for me. The pump has massively reduced my hypos.
As for the beeping, go into device settings and turn them onto vibrate?
Good luck