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Driving and DVLA
Totally Frustrated with the DVLA
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<blockquote data-quote="DMM49" data-source="post: 977648" data-attributes="member: 93303"><p>My sincere thanx to those of you who suggested that I write to Oliver Morley, the CEO of the DVLA. I arrived home from Devon yesterday to find 3 pieces of mail from the DVLA waiting for me to include a new driving licence. However, the licence isn't valid until Christmas Day which is 12 months to the date when I had my first severe hypo. It seems that the letter from my GP explaining the reason for the two hypos didn't sway anyone at the DVLA and they have made sure that I am banned from driving until such time as I don't have more than one severe hypo over 12 months. I had a letter from the Customer Complaint Resolution Team which said that they aim to complete 90% of cases within 90 days. That equates to a 13 week workload backlog which I personally think is totally unacceptable but that appears to be the standard that they are currently working to. They also told me that they have "no discretion in how the medical standards are applied". If their Medical Advisory Panel has set the 12 month ban then that's what they are required to enforce regardless of any extenuating circumstances advised to them by a doctor. I truly believe that had I not written to their CEO and had my MP not written to them on my behalf I would still be waiting. However, I now have a light at the end of the tunnel but will still be riding the bus for another two months.</p></blockquote><p></p>
[QUOTE="DMM49, post: 977648, member: 93303"] My sincere thanx to those of you who suggested that I write to Oliver Morley, the CEO of the DVLA. I arrived home from Devon yesterday to find 3 pieces of mail from the DVLA waiting for me to include a new driving licence. However, the licence isn't valid until Christmas Day which is 12 months to the date when I had my first severe hypo. It seems that the letter from my GP explaining the reason for the two hypos didn't sway anyone at the DVLA and they have made sure that I am banned from driving until such time as I don't have more than one severe hypo over 12 months. I had a letter from the Customer Complaint Resolution Team which said that they aim to complete 90% of cases within 90 days. That equates to a 13 week workload backlog which I personally think is totally unacceptable but that appears to be the standard that they are currently working to. They also told me that they have "no discretion in how the medical standards are applied". If their Medical Advisory Panel has set the 12 month ban then that's what they are required to enforce regardless of any extenuating circumstances advised to them by a doctor. I truly believe that had I not written to their CEO and had my MP not written to them on my behalf I would still be waiting. However, I now have a light at the end of the tunnel but will still be riding the bus for another two months. [/QUOTE]
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