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travel with pump question
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<blockquote data-quote="smaynard" data-source="post: 255743" data-attributes="member: 26686"><p>I travel very frequently with my young daughter who wears a pump and like others we never have a problem with going through security (although at Heathrow on the last 2 occasions they have been extremely thorough at cross referencing the letter we carry from the doctor for all the supplies).</p><p></p><p>However, a couple of months ago we did have a major problem with the pump itself....20 mins after takeoff I was delivering a bolus and the button jammed on and we experienced complete pump failure....interesting way to get an adrenalin rush! Fortunately we were only off to Austria so it was a short flight on this occasion. She uses a Medtronic pump and I must say they excelled themselves in their response....3 hours post landing I had a new pump in my hands which they delivered to the address where we were staying.</p><p></p><p>When I returned to the UK Medtronic also called to discuss the problem and informed me that they now offer holiday loan pumps should I want to take a spare for future trips. They sent me information about this service (you simply need to give them 3-4 weeks notice) and included in the information pack is a letter for security which clearly states the pump is not suitable for body scanners. To follow is a copy:</p><p></p><p>To whom it may concern,</p><p></p><p>This person is wearing a Medtronic insulin pump which is a doctor prescribed medical device. It is not suitable to be worn during a Full Body Scan and therefore the patient requests an alternative screening process. </p><p></p><p>This device can withstand exposure to common electrostatic (ESD) and electromagnetic interference (EMI), including typical airport security metal detectors. </p><p></p><p>Do not expose to XRAY devices such as hand baggage scanners or other devices that generate very strong magnetic fields. The magnetic fields in the immediate vicinity of these devices can damage the part of the pump’s motor that regulates insulin delivery, possibly resulting in over-delivery and severe hypoglycemia.</p><p></p><p>If you have any questions concerning this device, please call the Product Support 24hr Helpline on 0044 (0)1923 205 167 (option1).</p><p></p><p>Product Support </p><p>Medtronic Diabetes</p></blockquote><p></p>
[QUOTE="smaynard, post: 255743, member: 26686"] I travel very frequently with my young daughter who wears a pump and like others we never have a problem with going through security (although at Heathrow on the last 2 occasions they have been extremely thorough at cross referencing the letter we carry from the doctor for all the supplies). However, a couple of months ago we did have a major problem with the pump itself....20 mins after takeoff I was delivering a bolus and the button jammed on and we experienced complete pump failure....interesting way to get an adrenalin rush! Fortunately we were only off to Austria so it was a short flight on this occasion. She uses a Medtronic pump and I must say they excelled themselves in their response....3 hours post landing I had a new pump in my hands which they delivered to the address where we were staying. When I returned to the UK Medtronic also called to discuss the problem and informed me that they now offer holiday loan pumps should I want to take a spare for future trips. They sent me information about this service (you simply need to give them 3-4 weeks notice) and included in the information pack is a letter for security which clearly states the pump is not suitable for body scanners. To follow is a copy: To whom it may concern, This person is wearing a Medtronic insulin pump which is a doctor prescribed medical device. It is not suitable to be worn during a Full Body Scan and therefore the patient requests an alternative screening process. This device can withstand exposure to common electrostatic (ESD) and electromagnetic interference (EMI), including typical airport security metal detectors. Do not expose to XRAY devices such as hand baggage scanners or other devices that generate very strong magnetic fields. The magnetic fields in the immediate vicinity of these devices can damage the part of the pump’s motor that regulates insulin delivery, possibly resulting in over-delivery and severe hypoglycemia. If you have any questions concerning this device, please call the Product Support 24hr Helpline on 0044 (0)1923 205 167 (option1). Product Support Medtronic Diabetes [/QUOTE]
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