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Voluntary recall for VerioIQ, VerioPro and Verio Pro+ meters
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<blockquote data-quote="Sid Bonkers" data-source="post: 383837" data-attributes="member: 19121"><p><strong>Re: Voluntary recall for VerioIQ, VerioPro and Verio Pro+ me</strong></p><p></p><p>..............Recall Update.............</p><p></p><p>Rang again this morning to say that I had not yet received a replacement meter to be told that they would be sending out a new meter when they have been produced but couldnt tell me when that would be!!! He did say that they werent dangerous, to which I asked "then why are they being recalled"? he answered that they are only inaccurate when reading over 53 mmol/L!!! Has anyone ever had a reading over 53 mmol/L? When I mentioned that my Verio IQ had always read at least 1 to 2 mmol/L over any other meters he said he would get someone to phone me and check it out!! This again seems strange if it cant be replaced what is the point of "checking it out"....</p><p></p><p>I said it was a bit strange that a meter was recalled and two months later none had been replaced and he was very nice but basically said he was sorry but couldnt tell me when the new meters would be ready and be despatched, when pushed re days? weeks? months? again he said he couldnt say but it shouldnt be long.</p><p></p><p>Now it seems to me that if something is faulty and potentially dangerous enough for a recall to be announced then the ability to accurately tell your customers when they will receive their new replacement meters would be of paramount importance if only to alleviate any worries that their consumers may have, so saying that they dont know when this replacement will even be ready seems incredible to me bearing in mind this thread is nearly two months old and apparently not one meter has yet been replaced, how can they not know when the new replacement models will be ready?</p><p></p><p>What do you think, am I being a bit harsh or should they have pulled out all the stops to get new replacements out to their customers?</p></blockquote><p></p>
[QUOTE="Sid Bonkers, post: 383837, member: 19121"] [b]Re: Voluntary recall for VerioIQ, VerioPro and Verio Pro+ me[/b] ..............Recall Update............. Rang again this morning to say that I had not yet received a replacement meter to be told that they would be sending out a new meter when they have been produced but couldnt tell me when that would be!!! He did say that they werent dangerous, to which I asked "then why are they being recalled"? he answered that they are only inaccurate when reading over 53 mmol/L!!! Has anyone ever had a reading over 53 mmol/L? When I mentioned that my Verio IQ had always read at least 1 to 2 mmol/L over any other meters he said he would get someone to phone me and check it out!! This again seems strange if it cant be replaced what is the point of "checking it out".... I said it was a bit strange that a meter was recalled and two months later none had been replaced and he was very nice but basically said he was sorry but couldnt tell me when the new meters would be ready and be despatched, when pushed re days? weeks? months? again he said he couldnt say but it shouldnt be long. Now it seems to me that if something is faulty and potentially dangerous enough for a recall to be announced then the ability to accurately tell your customers when they will receive their new replacement meters would be of paramount importance if only to alleviate any worries that their consumers may have, so saying that they dont know when this replacement will even be ready seems incredible to me bearing in mind this thread is nearly two months old and apparently not one meter has yet been replaced, how can they not know when the new replacement models will be ready? What do you think, am I being a bit harsh or should they have pulled out all the stops to get new replacements out to their customers? [/QUOTE]
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