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Insulin Pump Forum
Warranty or refund?
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<blockquote data-quote="jrussell88" data-source="post: 2462792" data-attributes="member: 76095"><p>Thanks for your thoughts.</p><p></p><p>Because it isn't pertinent to my question I didn't mention that Advanced Therapeutics offered me a loan pump. </p><p></p><p>I chose to use my Medtronic because AT required me to sign a waiver to indemnify them for any problems with the loan pump, to be determined by them on its return. As I'd had the new Dana i for around two months before it started playing up, and at that time AT were going to send it to Korea for investigation with an uncertain outcome, I didn't see any reason to take the risk that if something similar occurred with the loaner that I wouldn't be held responsible. If so the cost would I think be around £4,000+. And I didn't need it.</p><p></p><p>I've kept my pump clinic fully involved at all stages. They suggested I might like to switch pumps, then said that they couldn't return the pump, hence my question - can <strong><u>I</u></strong> hold Advanced Therapeutics to any standard of reponsibility.</p><p></p><p>Pump insurance - well who knew? I'd never heard of that so I Googled it. Insurance4InsulinPumps say: </p><p> so it wouldn't be much help in the case of a pump which is faulty by design. Which is how insurance usually works - it doesn't cover losses which are covered elsewhere such as by warrany.</p></blockquote><p></p>
[QUOTE="jrussell88, post: 2462792, member: 76095"] Thanks for your thoughts. Because it isn't pertinent to my question I didn't mention that Advanced Therapeutics offered me a loan pump. I chose to use my Medtronic because AT required me to sign a waiver to indemnify them for any problems with the loan pump, to be determined by them on its return. As I'd had the new Dana i for around two months before it started playing up, and at that time AT were going to send it to Korea for investigation with an uncertain outcome, I didn't see any reason to take the risk that if something similar occurred with the loaner that I wouldn't be held responsible. If so the cost would I think be around £4,000+. And I didn't need it. I've kept my pump clinic fully involved at all stages. They suggested I might like to switch pumps, then said that they couldn't return the pump, hence my question - can [B][U]I[/U][/B] hold Advanced Therapeutics to any standard of reponsibility. Pump insurance - well who knew? I'd never heard of that so I Googled it. Insurance4InsulinPumps say: so it wouldn't be much help in the case of a pump which is faulty by design. Which is how insurance usually works - it doesn't cover losses which are covered elsewhere such as by warrany. [/QUOTE]
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