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Ypsopump pair issue to CamAPS FX

R

RomanLazoryshchak

Newbie
Messages
3
Type of diabetes
Type 1
Treatment type
Pump
I am having a trouble while trying to connect my Ypsopump to the CamAPS FX app. Despite multiple attempts, I am unable to establish a successful connection, and I would appreciate your guidance in resolving this matter.

Here are the details of the problem:

Device Information:
  • Android 14
  • CamAPS FX app version: 1.4(186).101 date: 14/01/2025
Steps Taken:
  • Ensured Bluetooth is enabled on both the pump and smartphone.
  • Restarted both devices multiple times.
  • Verified that the CamAPS FX app is updated to the latest version.
  • Checked internet connectivity during the setup process.
  • Tried reinstalling the CamAPS FX app.
Error Description:
  • The app fails to detect the pump during the pairing process but Dexcom G6 was connected successfully.
Could you please provide guidance on how to troubleshoot this issue? Additionally, I would like to know if there are any known compatibility issues with my smartphone model or if there are specific settings I need to adjust. From support I got an answer that my pump version is 1.5 which is not compatible with CamAPS FX but I did not find anything about pump version in official documentations.
 
RomanLazoryshchak said:
I am having a trouble while trying to connect my Ypsopump to the CamAPS FX app. Despite multiple attempts, I am unable to establish a successful connection, and I would appreciate your guidance in resolving this matter.

Here are the details of the problem:

Device Information:
  • Android 14
  • CamAPS FX app version: 1.4(186).101 date: 14/01/2025
Steps Taken:
  • Ensured Bluetooth is enabled on both the pump and smartphone.
  • Restarted both devices multiple times.
  • Verified that the CamAPS FX app is updated to the latest version.
  • Checked internet connectivity during the setup process.
  • Tried reinstalling the CamAPS FX app.
Error Description:
  • The app fails to detect the pump during the pairing process but Dexcom G6 was connected successfully.
Could you please provide guidance on how to troubleshoot this issue? Additionally, I would like to know if there are any known compatibility issues with my smartphone model or if there are specific settings I need to adjust. From support I got an answer that my pump version is 1.5 which is not compatible with CamAPS FX but I did not find anything about pump version in official documentations.
Click to expand...
Yes same issue with Ypsopump - it has disconnected 15 times in the last 2 weeks and the first I know is when BG hits 17. Tried everything and now given up going to different provider as clearly a major fault.
 
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