20 years ago. I used to work in a garage.. One afternoon this old guy was on the forecourt by his Ford Siera screaming at me to switch the pump on..
I pointed out he had to lift the pump out of the holder in order for me to authorise fuel delivery..
The driver then initiated an altercation & during his rant, I asked if he was drunk. "Certainly not." Was the reply. "I'm a diabetic." The guy started moaning in a low voice then heavy breathing like a heart attack. Then with a burst of agression, He lurched across the counter & grabbed me by the throat. I fought the guy off. Throwing him back across the counter. He lost his balance, fell back against the stud wall in the small serving area oposite my counter. As he did so, I grabbed a Mars bar from the stock on the counter & threw it at him...
He left & sped off in his car..
An hour later I happened to look up from some paperwork & he walked back in looking kind of sheepish.. He said "I'm sorry about earlier." I held out my hand. Shook his & cut the slack...