Remembering back to previous visits to Citizen's Advice.
Did you know that you an ring them?
By phone
Advice by phone is available from all Citizens Advice Bureaux (CAB). In addition, we are in the process of developing a national phone service. It will become available in different parts of the UK over the next two years.
It is now fully operational in Wales, but only for people who live or work there. In England the service is currently being rolled out area by area. If it is not yet available in your area, you will hear options for recorded information:
Calls to this service
cost the same as calling 01 and 02 numbers. They will be included as part of a mobile allowance or a landline call package. You will be charged for calls not included in your landline package or if you go over your mobile allowance. Calls will also be charged if you do not have a call package with your provider. Landline calls typically cost up to 9p per minute and calls from mobiles between 8p and 40p per minute. Please note that tariffs vary and are subject to change, so for specific call charge details please check with your own provider.
You can continue to access our service on our previously advertised 0844 number. Calls to our 0844 numbers will typically be charged at costs up to 13p per minute, depending on the time of day, plus a call set up fee. Calls from mobiles cost between 5p and 41p per minute. Please note that tariffs vary and are subject to change, so for specific call charge details please check with your own provider.
Further information can be found on the
Ofcom website using their
call cost guide.
Our Adviceline complies with the Data Protection Act.
Find out how we store your data.
From a Citizens Advice Bureau
Citizens Advice Bureaux offer free, confidential, impartial and independent advice from over 3,500 locations. These include high streets, community centres, doctors’ surgeries, courts and prisons.
Our advice helps people resolve their problems with debt, benefits, employment, housing, discrimination, and many more issues. It is available to everyone.
Advice may be given face-to-face or by phone. Most bureaux can arrange home visits and some also provide email advice. A growing number are piloting the use of text, online chat and webcams. Search for your local bureau to see the full range of services it provides.