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Boots Chemist 'frequent out of stock' situation on Glucose meter consumables

S

Sorefingers

Newbie
Messages
1
Type of diabetes
Treatment type
Diet only
Visit their on line shop and the message on many diabetic products is 'stock expected soon, or similar. I find it surprising that low cost items like lancets for example should ever be out of stock with the premier Chemist in UK. I enquired from Customer Services when they would be available - were there compatible lancets - to which the response was 'Don't know! Wnen asked if some else would know - could the enquiry be escalated - who was responsible for ensuring stocks were maintained the response was 'I cannot tell you that' At no time was an offer made to try and establish some answers.

Telephone calls to the manufacturer and wholesaler established there were no manufacturing or stocking problems so it does beg the question...It was established later however that the items were not even on order so the message on the web site - stock expected shortly - is difficult to reconcile with a professed Customer Care ethos.

Anyone else had a similar experience?
 
I've decided to boycott Boots seeing as they don't pay their taxes. Shop elsewhere.
 
I've had loads of similar instances with Boots too. They once told me they had no test strips in but I could try their other Boots store in town. When I asked if they could call to find out if they had any in stock they told me to just go there myself!!
I was also signed up for their electronic prescription service for 5 months and not once did they get it right. I'm now back on good old fashioned paper prescriptions and I go elsewhere (Tesco has been pretty good, always had what I need).
Andrea


Sent from the Diabetes Forum App
 
Boots have been pretty good for me. I couldn't get on with their online ordering system as I couldn't find all my meds on it. When I was changed to the Wavesense Jazz machine, they had to order in the strips. Nothing major.
 
drahawkins_1973 said:
(Tesco has been pretty good, always had what I need).
Click to expand...

You have to be careful as Tesco pharmacies often supply 'grey' import drugs rather than the UK supplied branded ones. My asthma prescription quite clearly states GSK Salmeterol, but Tesco supplied some no-name import with typed stickers covering the foreign language labels. I've avoided them every since.
 
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