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Libre Freestyle Librelink using with Apple iOS - a warning if you have sensor failures

My experience and possible, temporary solution…

I had a Bluetooth connectivity problem with my latest Libre 2+ sensor and my iPhone SE 2020. The previous sensor was fine and my phone will connect happily to my headphones, so I was suspicious of the Libre sensor. Anyway, I spent a while checking the settings and resetting everything before giving up and calling Abbott. They knew the problem straight away - blamed it on the last IOS update (I was on a slightly out of date 26.2.1 at the time - they promised to send a replacement sensor and a reader - basically saying there’s no way to fix it until Abbott’s developers get a move on and update the LibreView app (my words). Odd that the last sensor worked*

Luckily, I have an old Android phone that I was able to install Juggluco on.

If interested, I found Abbott list of compatible devices and operating systems/versions on this page: https://www.diabetescare.abbott/support/manuals/uk.html

*While I was trying to fix the problem myself, I found a suggestion from Facebook that may help with Bluetooth syncing. Whenever you start a new sensor, it’s vital to keep the LibreView app open for 5-10 mins: don’t lock the phone’s screen and keep the phone within range of the sensor.

This worked for me, even after updating my iPhone to the latest 26.3.1 version. However, note this is not recommended by Abbott, but it does help mean your phone has the latest security updates etc. if you use online banking etc.
 
becca59 said:
@Coffeemonster yes it must be irritating to hear when others, myself included, post that everything is fine for them. But surely the question is why? What is it about your own circumstances that make it incompatible. Abbott saying that the update will not work seems strange when many thousands are not having issues. If those thousands were having issues Abbott would be in big trouble with the NHS. My understanding is this is not the case.
Click to expand...
The obvious answer is that those who don't have the problem probably have auto updates disabled on their phones. As I understand it the problem has arisen because Apple issued an update to IOS with which the Abbott app is incompatible. It beggars belief that Apple didn't publicise the details of their new software to app developers ahead of launch or if they did, that Abbott didn't take the hint and ensure their app was updated in line. But if your phone is still running the previous IOS version then obviously the problem won't arise.
 
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