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Unfortunately, I was recently advised by my hospital’s diabetes consultant that I’m low priority for the Simplera, even when it’s back on stream again. This may partly be that the G4’s work well with me. It seems that the NHS in my area will understandably continue to prioritise pregnant and...

Hi Ricky. The standard infusion sets should be changed every three days and the extended sets up to seven days. So if you’re near to the deadline you could change the set then. It’s good to know you’re off to a good start and your control should continue to improve as your pump gets to ‘know’...

That could well be an issue. Also the required software upgrade for Simplera may render the G4’s unusable. It would be worth asking as Medtronic clearly have some obligation here.

I’m surprised Medtronic didn’t offer the previous G[emoji640]’s in lieu of the Simplera as they appear to have a good supply. I would think there should be no NHS approval required with the G[emoji640]’s being presumably cheaper.

Hi Sasha. It does sound like your carb ratios need adjusting. As a quick help to try and lower your present level have you clicked the bottom arrow key when you’re on the Home Screen? It would be interesting to know if it suggests a Bolus adjustment which you could deliver.

It might be possible that an earlier BG test would have been nearer to the Simplera’s [emoji638][emoji637].[emoji637] owing to the time lag. I’m not using the Simplera yet, but if it’s anything like the G[emoji640] the results should soon be more aligned as SmartGuard takes effect.

Generally, you do need to enter meal carbs in order to optimise your time in target range. However, from experience, if you were to forget, the pump would bring you back on target, but it could take hours depending on the number and type of carbs taken (fast or slow release?). I don’t see any...

I’m also NHS funded and I was surprised that my hospital’s approval wasn’t needed. I’m pretty sure it was on previous occasions.

Following an issue with connecting my transmitter - a call to Medtronic Support confirmed my transmitter is just out of warranty and with their guidance they couldn’t connect it either. So it was declared to be faulty. I’m advised that my replacement transmitter is ‘on back order’ with no...

Just a thought, but have you tried using a new site for your cannulas, well away from your previous ones? I was recently running higher than usual for a few weeks until I tried a new location from upper to lower abdomen and it seems to have worked.

Thanks for bringing this to my attention and it’s certainly a revelation to me. This now appears to go beyond this forum - questions need to answered…..

I’ve been using the extended sets for just over a year and I personally find them really good. From what I’ve learnt the sets may look similar to the 3 day version, but they aren’t the same. I believe Medtronic is reluctant to give details as it’s commercially sensitive. I’ve rarely had a...

I recently asked Medtronic about this and it will need ‘hospital team’ approval. I would imagine there will be a cost implication.

Despite it feeling like a setback, I went through the ‘learning’ process with my replacement pump last year. Afterwards it all seemed to work the same as before. Assuming you don’t need any changes, it’s important to make sure you enter the same settings.

Although I’m not involved in contact sports you might want to consider a silicone skin which I use all the time. The Medtronic eshop still shows it for the 640g/670g (might be why Medtronic didn’t identify it!), but it fits the M780 perfectly. It clings to inside pockets/clothing and is very...

My order history is showing on my e-shop account. I would suggest that you call them again and if your order has been shipped they should be able to give you a UPS tracking number.

If you’re Medtronic rep and medical advisor’s input, together with changes to exercise and diet are recent. Then referring to my own M780 experience (now very good) it may just be that a little more time is needed for it to fully adjust. I believe @Prancy has recently started with the M780 and...

Hi. Have they ever suggested that your age might be an issue? I would very much doubt this as they wouldn’t have referred you. I understand that a 12 month wait can be expected depending on your location. Hopefully, they can give you some indication as to how long...

It sounds like an out of range signal issue. As this may well be with your pump I would persist with Medtronic Tech Support. It will be really helpful if you can keep us updated.