• Guest - w'd love to know what you think about the forum! Take the 2025 Survey »

Abbott and sensor problem

SueJB

Well-Known Member
Messages
3,325
Location
Heaven
Type of diabetes
Type 1
Treatment type
Insulin
Dislikes
cold weather
I've tried getting in touch with Abbott 0800 170 1170 to report a naff sensor which died 5 days in.
Having been through the stuff about call charges, I press 1
Then after info about handling outside EU press 1
Bam!! the call just disconnects

Has anyone had any success in getting through to them in the last day or so and using what number ?
Fed up with this product and this company
 
I don't live in Europe, but in North America. I have never had a problem here reaching Abbott and them replacing a faulty sensor.
 
I have had similar issues. I think this happens when there are a large number of calls waiting

Good luck
 
Last time I called from the UK using their website listed number I went into a queue for a few minutes and it was picked-up by someone outside of the UK which was no problem apart from poorer sound quality.
 
You must log in or register to reply here.
Menu
Log in
Register
Cookies are required to use this site. You must accept them to continue using the site. Learn More.…