Abbott and sensor problem

SueJB

Well-Known Member
Messages
3,316
Type of diabetes
Type 1
Treatment type
Insulin
Dislikes
cold weather
I've tried getting in touch with Abbott 0800 170 1170 to report a naff sensor which died 5 days in.
Having been through the stuff about call charges, I press 1
Then after info about handling outside EU press 1
Bam!! the call just disconnects

Has anyone had any success in getting through to them in the last day or so and using what number ?
Fed up with this product and this company
 

jape

Well-Known Member
Messages
160
Type of diabetes
Type 2
Treatment type
Insulin
I don't live in Europe, but in North America. I have never had a problem here reaching Abbott and them replacing a faulty sensor.
 

h884

Well-Known Member
Messages
391
Type of diabetes
Type 1
Treatment type
Pump
I have had similar issues. I think this happens when there are a large number of calls waiting

Good luck
 

Daibell

Master
Messages
12,652
Type of diabetes
LADA
Treatment type
Insulin
Last time I called from the UK using their website listed number I went into a queue for a few minutes and it was picked-up by someone outside of the UK which was no problem apart from poorer sound quality.