Accu-Chek 360 connection problems

Hi All,

We're having problems trying to get our 360 software to recognise the Accu-Chek Insight.

It worked a few weeks back when we were adjusting some levels etc and even worked earlier in the week when uploading to Diasend via the Smart Pix 2.

I've tried various USB cables and ports (Win10 Machine), and the handset tries to communicate, but just times out.

I've raised a case to Roche, but does anyone have any experience of this?

Thanks in advance

Restarted my PC and hooked up via USB without the smart pix. Also made sure that the diasend programme wasn't running. Worked last time without issue. I did keep tapping the handset when confirming the changes for upload to the pump so that the screen didn't time out. Also as an alternate method, I did get the Bluetooth to pair on the pump, but it was with intermittent success.