- Messages
- 35
- Type of diabetes
- Parent
- Treatment type
- Pump
Hi All,
We're having problems trying to get our 360 software to recognise the Accu-Chek Insight.
It worked a few weeks back when we were adjusting some levels etc and even worked earlier in the week when uploading to Diasend via the Smart Pix 2.
I've tried various USB cables and ports (Win10 Machine), and the handset tries to communicate, but just times out.
I've raised a case to Roche, but does anyone have any experience of this?
Thanks in advance
We're having problems trying to get our 360 software to recognise the Accu-Chek Insight.
It worked a few weeks back when we were adjusting some levels etc and even worked earlier in the week when uploading to Diasend via the Smart Pix 2.
I've tried various USB cables and ports (Win10 Machine), and the handset tries to communicate, but just times out.
I've raised a case to Roche, but does anyone have any experience of this?
Thanks in advance