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Accu-Chek Aviva Expert.

No1DeadlyPoison said:
Thank you so much! I really appreciate your help!!!
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Hi @No1DeadlyPoison
accuchek finally responded to me this morning
I have copied the email they sent me below.
hopefully you may get some joy if you contact them.



Thank you for contacting Accu-Chek.

We would like to inform you that we sent out the Accu-Chek Realtyme cable for data transfer between the Accu-Chek Aviva Expert meter and a PC.
Please do not hesitate to contact us if you have any further questions.
Kind regards,
Sven
Accu-Chek Customer Service Team
Operational Hours
Monday to Friday 8am to 6pm

Careline numbers (freephone):
UK: 0800 701 000
ROI: 1800 709 600

Why not visit[www.accu-chek.co.uk]www.accu-chek.co.uk to order your replacement batteries, record diaries and control solution?
Roche Diagnostics Ltd.
Diabetes Care
Charles Avenue, Burgess Hill
West Sussex, RH15 9RY, UK
Registration Number: 571546
 
I use the very same meter and I got the infer red reader from accucheck in the UK at no cost
 
I have an accu chek aviva expert, and have downloaded diasend to my computer. You then plug in the cable, put your meter in front of it and 'share data'. Once that has finished then you can log in to see them!
 
Hi I have this same meter and was having the same issues myself.. I called Accu-Chek who initially told me it would be £15, they transferred me through to the order line where they asked which meter I had etc and told me the infrared to USB lead I needed would be free and I will receive it in 3-5 days... 3days later, today, I have e my lead!
Good luck!
 
Hi
I have the expert and the gubbins needed to connect it to my computer although i don't connect it as i just use the meter itself for information.
I am happy to post the bits you need to Australia if you don't get fixed up yourself.
This is a genuine offer just let me know the address.

Regards
Tony

ps I am assuming the UK version is the same as the Australian one?
 
Tony337 said:
I am happy to post the bits you need to Australia if you don't get fixed up yourself.
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It is very generous of you @Tony337 but I have been looking at a new non Accu-Chek meter at another pharmacy. It will allow me to get the software etc for free from their website.
 
No problem at all and good luck.

Tony
 

Thank you so much for this, means a lot!!! I shall contact them asap!
 

Yes in the past, but the software that comes bundled with these meters are usually terrible. Better just to grab any one of the hundreds of free diabetes log apps and enter your data manually.
 
mist said:
but the software that comes bundled with these meters are usually terrible.
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My DE uses the Accu-Chek 360° Diabetes Management System software and usb attachment, which is what this thread is about. It is a excellent program, which is why I was thinking of getting it for myself.

I am know thinking of getting a different brand meter though, so have no need to get it anymore.
 
mist said:
Yes in the past, but the software that comes bundled with these meters are usually terrible. Better just to grab any one of the hundreds of free diabetes log apps and enter your data manually.
Click to expand...
Personally, I don't have the time to manually put the data into a diabetes log, these meters come with programs to put the data onto your computer, but unfortunately for me mine didn't come with a cable, so I just need that, then its perfect.
 

The meter I have is a great meter (it's a carbohydrate counting one), but mine didn't come with the cable to connect it to the computer. So hopefully when I get that all will be well.
 
No1DeadlyPoison said:
Personally, I don't have the time to manually put the data into a diabetes log, these meters come with programs to put the data onto your computer, but unfortunately for me mine didn't come with a cable, so I just need that, then its perfect.
Click to expand...

Isn't it just a standard micro USB cable
 
mist said:
Isn't it just a standard micro USB cable
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There isn't an actual port for a cable to go in, so I need something different like a dongle, a transmitter or a sleeve to connect the meter to the computer.
 
Sorry if I'm being thick @himtoo but what address did you email at Accu Chek? I have one of these meters and it would be useful to be able to get the data off and look through.
 
No1DeadlyPoison said:
There isn't an actual port for a cable to go in, so I need something different like a dongle or a transmitter to connect the meter to the computer.
Click to expand...
As I said before the meter fits in to a sleeve on the usb cable, you put the meter in with the infra red sensor end at the top of the meter in first.

Then you plug the cable in to a usb2 port on you computer.

No micro usb cables needed what so ever.
 
Here's a pix of the cable where you put the meter in...

 
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