Accu-Chek Complact Plus constant E-3 error?

[Tubbs]

Hi all,

As the title suggests, the Accu-Chek Complact Plus here will not change from the E-3 error, which, according to the manual, means the test strip drum is not rotating.

Has anyone come across this problem before, and more importantly, how to fix it?

As you can imagine, this is an issue of some urgency, as if it's broken, I'm going to have to quickly invest in a new one.

Thanks in advance.

 

[copepod]

I'd phone the manufacturer ASAP - they may be able to advise how to fix problem, or send you a free replacement.

 

[Ka-Mon]

Hi all,

As the title suggests, the Accu-Chek Complact Plus here will not change from the E-3 error, which, according to the manual, means the test strip drum is not rotating.

Has anyone come across this problem before, and more importantly, how to fix it?

As you can imagine, this is an issue of some urgency, as if it's broken, I'm going to have to quickly invest in a new one.

Thanks in advance.

I've use an Accu-Chek Nano and they replaced it free of charge when I started getting error messages. They are pretty good with that, they don't want to lose customers. However, it does take about 7-10 days so if you really need one urgently than you will have to buy another one and keep the replacement they send you as spare.

 

[bowell]

Complact Plus the bat are not going flat ??? happened with me once motor could not turn drum
also try to remove and replace the drum

My Compact Plus uses Standard AA Bat

Bob

 

[Tubbs]

Thanks for the replies, all. I called them up and they immediately stated this machine is an older model and they would prefer me to use a newer model and promptly issued dispatch for a new one.

Best customer care I've ever encountered!

Why can't all customer services be like this!

Cheers again.