B****Y E-7 Alarms!!! :((((

[Bluenosesol]

Folks,
I have an Accu-Chek Aviva Nano and I am getting about 30% test failures due to alarm E-7.
Costing me a fortune as I have to buy my own strips :x
Manual states an electronic error occured or rarely a used strip was inserted (No way!)

Is it time to use a new meter????.

Regards Steve.

 

[cugila]

Hi Steve.

I would phone Accu-Chek Helpline tomorrow and ask their advice. If the meter is faulty it will be replaced for free.

 

[cugila]

Oops. Forgot.

Here is the contact details from the website.

If you observe error messages which are persistently displayed, or which prevent you from using your meter at all.
If you require advice on how to use a glucose meter from Roche Diagnostics.
If you have concerns about the results displayed on your Roche glucose meter,
UK: 0800 701 000
Ireland: 1 800 709 600

Opening hours: Monday - Friday: 8am - 8pm Saturday: 10am - 4pm Sunday: 10am - 1pm

 

[Bluenosesol]

Ken,

spoke to the help line. They said they would send me a new box of strips and stated that the strips are very prone to condensation. There are only 10 out of 50 left in the pot so (40 strips) worth about £8 at ebay prices!. He didnt offer a new meter, but I'll see if they send me one anyways!.

Thx for the info.

Regards Steve.