Dear Natalie
Thank you for your email and attachment. I was sorry to hear of your concerns regarding the treatment you received here.
I have forwarded your email to Mr Simon Dursley, Complaints and Legal Services Manager who will be in contact with you very soon. In the meantime could you please confirm your address and date of birth either by replying to me by email or telephone. Upon receipt of this information we will be able to conduct a full investigation into the points you raised.
Yours sincerely
[name deleted]
PALS Co-ordinator