Broken Meter - Stressed Teen

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SamSam26

Active Member

Messages

32

Type of diabetes

Parent

Treatment type

Insulin

• Aug 24, 2016

• #1

Hello
Can anyone help with a meter problem? AccuChek Aviva. After sample applied we get 'Electronic Error E-57' This code does not show in the manual at all. Help desk shut and teenage son stressed out. We have replaced batteries and turned off for 20 seconds as instructed. When this happened before the help desk talked us through a reset but we can't remember how. Does anyone have any ideas please?

 

MickyFinn

Well-Known Member

Messages

158

Type of diabetes

Type 1

• Aug 24, 2016

• #2

SamSam26 said:

Hello
Can anyone help with a meter problem? AccuChek Aviva. After sample applied we get 'Electronic Error E-57' This code does not show in the manual at all. Help desk shut and teenage son stressed out. We have replaced batteries and turned off for 20 seconds as instructed. When this happened before the help desk talked us through a reset but we can't remember how. Does anyone have any ideas please?

Click to expand...

Did you get enough blood in the testing strip? I get an error message on my meter when that happens, although I have a different meter. If not, the meter may just be broken, and it needs replacing.

 

Heathero

Well-Known Member

Messages

365

Location

Suffolk

Type of diabetes

Type 1

Treatment type

Pump

• Aug 24, 2016

• #3

Does manual tell you? Any info on line re meter ? Sorry but don't use this one.

 

Heathero

Well-Known Member

Messages

365

Location

Suffolk

Type of diabetes

Type 1

Treatment type

Pump

• Aug 24, 2016

• #4

In emergency Could phone attend local A& E they should be able to do test for him.

 

noblehead

Guru

Retired Moderator

Messages

23,614

Type of diabetes

Type 1

Treatment type

Pump

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Disrespectful people

• Aug 24, 2016

• #5

To reset the meter you remove the battery and hold down the 2 arrow buttons together (just forget how long for), I once had issue with the Accu-Chek meter burning batteries and this what the customer care-line said to do, worth a try anyway @SamSam26

 

D

Deleted member 308541

Guest

• Aug 24, 2016

• #6

Some else had this problem.

http://www.diabetes.co.uk/forum/threads/accu-chek-aviva-combo-error.62588/

 

S

SamSam26

Active Member

Messages

32

Type of diabetes

Parent

Treatment type

Insulin

• Aug 25, 2016

• #7

MickyFinn said:

Did you get enough blood in the testing strip? I get an error message on my meter when that happens, although I have a different meter. If not, the meter may just be broken, and it needs replacing.

Click to expand...

Hi, yes we did it a few times - think it is a dodgy meter. Managed to find some strips for his old one to get us thru tonight, thank you.

 

S

SamSam26

Active Member

Messages

32

Type of diabetes

Parent

Treatment type

Insulin

• Aug 25, 2016

• #8

Heathero said:

Does manual tell you? Any info on line re meter ? Sorry but don't use this one.

Click to expand...

Thanks for answering; manual is really rubbish and doesn't explain the code. Going to contact DSN tomorrow and ask for replacement!

 

CapnGrumpy

Well-Known Member

Messages

299

Type of diabetes

Type 1

Treatment type

Insulin

• Aug 25, 2016

• #9

I've the same issue - fixed by removing the batteries, then holding down the power button for a few seconds, releasing the power button and popping the batteries back in.

Taking the batteries out for 20 seconds on its own did nothing to help.