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Contour next one

nclemale

nclemale

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Received my free one the other day . Bluetooth connection problems . I managed to pair it after a fair few failed attempts . But now the issue is it won't sync anymore readings to the app and connect again . Anyone else got these problems and how did you rectify it . Am using Android samsung S5 mini. It's rather frustrating .
 
No, I hadn't registered it. I've been mucking about with the integration of this meter into xDrip+ as an automated means of calibrating a Dexcom G5, but given the nature of open source software, I was struggling to find a way to ask questions without Ascensia saying "err... what software? Not our problem, matey." and now have the same issue as nclemale.
Screenshot_20170125-115125.png

Might give them a bell later. Was it a hardware or software fix?
 

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I have filled in the online form for one of these but have had no feedback about it at all. Do they respond, or do they just send it out and it arrives one day? How long until I would know?
 
My contour Next xt just arrived about a month later. I think the majority go to insulin users.

I purchased a Next One sealed box. Pretty sure it was a free one sold on ebay.
 
Shambolic said:
I have filled in the online form for one of these but have had no feedback about it at all. Do they respond, or do they just send it out and it arrives one day? How long until I would know?
Click to expand...
I don't remember exactly how long it took to turn up, other than it just turned up one day some time after I requested it and after I'd assumed that it wasn't going to be delivered.
 
nclemale said:
Received my free one the other day . Bluetooth connection problems . I managed to pair it after a fair few failed attempts . But now the issue is it won't sync anymore readings to the app and connect again . Anyone else got these problems and how did you rectify it . Am using Android samsung S5 mini. It's rather frustrating .
Click to expand...

Having the same issue with the Contour Next One I received new 2 days ago. Bluetooth synched with the iPhone and iPad app and was working OK. Today it failed to synch and tried to re-synch. Called the support number (I believe they are in Mexico) and went through the troubleshooting steps. The meter's blue light stops flashing before it will synch to any device. Customer support said they will get back to me within "48 to 84" hours. The problem is with the meter, not the app devices. I bought this meter for the app support. Otherwise it is easy to use - just wish the bluetooth would work properly - I'm not interested in manually entering my bg readings into the app.
 
If you have paired with multiple devices turn BT off on the other devices and have it only turned on for the device you wish to pair it with

As soon as you turn the meter on to try and pair it, it will automatically connect to one of your devices it is already paired to..

I had this issue and found it was auto connecting to the iPad before I managed to get it to pair with my iPhone as soon as I turned BT off on the iPad I could pair and sync to the iphone
 
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