Maybe, but I just got through dealing with a company that just moved customer service to the Philippines, you could only interact with them by chat or e-mail and it literally took over 20 emails plus numerous chats to finally get someone to straighten it out. I kept getting the same response of how to fix the issue which wasn't working, finally after complaining that this was the umpteenth e-mail and don't keep repeating yourselves someone went in and fixed the issue, but of course didn't even tell they had. I was going to take a screenshot again to send to them again and discovered it was finally fixed.