1. Get the Diabetes Forum App for your phone - available on iOS and Android.
    Dismiss Notice
  2. Guest, we'd love to know what you think about the forum! Take the Diabetes Forum Survey 2022 »
    Dismiss Notice
  3. Diabetes Forum should not be used in an emergency and does not replace your healthcare professional relationship. Posts can be seen by the public.
    Dismiss Notice
Dismiss Notice
Find support, ask questions and share your experiences. Join the community »

Dexcom G6 Changing Transmitters

Discussion in 'Ask A Question' started by jdavis37, Jul 10, 2019.

  1. jdavis37

    jdavis37 Type 1 · Newbie

    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    21
    I started using the Dexcom G6 CGM system about 12 weeks ago and just saw my first transmitter battery warning saying I had 3 weeks of battery life. So I watched all the videos from dexcom showing how to change transmitters. However, in their videos it appears they are assuming the transmitter battery has died (killing the sensor along with it).

    So my question is how does one change/pair the new transmitter BEFORE the transmitter in use battery has completely died?

    I just changed sensors tonight and in 10 days my transmitter should have about 11 days of life (battery) left. At that point I'll have the option of changing the transmitter than or going another 10 days and wait and see if the battery lasts.

    That said, I would prefer my transmitter not die unexpectedly (I have grown very accustomed to having a CGM running). So what are the proper steps to follow when changing transmitters BEFORE the transmitter battery dies.

    It would appear that when the sensor expires one has the ability on the phone app and receiver to unpair the existing transmitter. if this is done I assume the dexcom videos will then work. But before assuming figured I would ask! Thx in advance, john
     
  2. Suzannerenton

    Suzannerenton Type 1 · Newbie

    Messages:
    2
    Likes Received:
    1
    Trophy Points:
    23
    Hi did you get to figure it out ? I too am learning. Wondering how long it could last as I am relying on my son to change it for me in 3 weeks time and he can only make the transmitter change five days later... suzannr
     
  3. suehumble

    suehumble Type 3c · Newbie

    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    61
    Hi. I also use Dexcom and changing the transmitter is very easy. The Dexcom will tell you when the transmitter needs changing and the new transmitter will have been sent to you. You throw away the old transmitter only when it tells you to and it has always been when I change my sensor. It’s really easy.
     
  4. Joesdad

    Joesdad Parent · Active Member

    Messages:
    33
    Likes Received:
    11
    Trophy Points:
    48
    Hi. I've also got this question. The transmitter has been erratic the last few days and keeps cutting out for an hour or two at a time.
    The OP was how do you change transmitter BEFORE the app or in my case the receiver tells you to?
    Please help
     
  5. jackois

    jackois Type 1 · Well-Known Member

    Messages:
    362
    Likes Received:
    305
    Trophy Points:
    123
    I suspect the operation you would like to do can only be performed in conjunction with Dexcom's technical help desk. That was the only way I was able to get a transmitter restarted after my phone lost the Bluetooth identifier while active.

    As far as I understand it, the app will message when a transmitter needs changing, before you install your next sensor and if you are on the subscription model, you'll already have the new transmitter available.

    Hope this helps.
     
  • Meet the Community

    Find support, connect with others, ask questions and share your experiences with people with diabetes, their carers and family.

    Did you know: 7 out of 10 people improve their understanding of diabetes within 6 months of being a Diabetes Forum member. Get the Diabetes Forum App and stay connected on iOS and Android

    Grab the app!
  • Tweet with us

  • Like us on Facebook