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Dexcom One+ App

Iain Byrne

Iain Byrne

Member
Messages
19
Type of diabetes
Type 1
Treatment type
Insulin
Hi All,
Not sure if this is just me or my Apple 15 plus phone but since the last Dexcom update to the app ……..

I have my high alert set to 10mmols but when I restart my phone for whatever reason it resets itself to 14mmols. The low alert is not changed.

I have reported this to Dexcom (they didn’t seem that interested)

Anyone else experiencing the same issue?

Thanks Iain
 
Hi Iain,
I was glad to see your post. I have just started noticing this in the last few days. I have been on Dexcom one+ since last summer and I feel sure this was not happening until quite recently. In fact I did not even know what was changing my alert setting but now that you mention it, it is probably phone restarts.
LDS
 
LDS514 said:
Hi Iain,
I was glad to see your post. I have just started noticing this in the last few days. I have been on Dexcom one+ since last summer and I feel sure this was not happening until quite recently. In fact I did not even know what was changing my alert setting but now that you mention it, it is probably phone restarts.
LDS
Click to expand...
Hi,
I have seen a post on Reddit about this issue. There seems to be a few issues with alerts since the last Dexcom update, Dexcom are aware and have contacted the app developers about the issues. There is currently no fix and no timeline for a fix.
I suppose we’ll just have to wait for the next update ☹️
 
Is this just iOS? I got the update on Android a week or so back and it seems to work fine. A couple of improvements (and on point not so good).

I like the recent insulin jabs on the main screen. Entering a meal now allows a description, rather than previously entering a note and a meal!

The not so clever, is they've increased the history from a couple of days to a couple of weeks, so far so good, but he screen takes a good 10 seconds to come up, not so good.
 
barrym said:
Is this just iOS? I got the update on Android a week or so back and it seems to work fine. A couple of improvements (and on point not so good).

I like the recent insulin jabs on the main screen. Entering a meal now allows a description, rather than previously entering a note and a meal!

The not so clever, is they've increased the history from a couple of days to a couple of weeks, so far so good, but he screen takes a good 10 seconds to come up, not so good.
Click to expand...
Hi,
I am not sure, the thread on Reddit referred to iOS and my issue is iOS so I think it might be IOS only. Plus Apple recently launched an update so the two updates may be causing the issues.
 
Iain Byrne said:
Hi All,
Not sure if this is just me or my Apple 15 plus phone but since the last Dexcom update to the app ……..

I have my high alert set to 10mmols but when I restart my phone for whatever reason it resets itself to 14mmols. The low alert is not changed.

I have reported this to Dexcom (they didn’t seem that interested)

Anyone else experiencing the same issue?

Thanks Iain
Click to expand...
Hi

Yes I have this problem every day now! It seems to reset around midday! It’s super annoying as I’m pregnant so my high alarm is pretty low at 7.8. It also turns off the snooze setting which I used as reminders! Really hope they fix it soon! I’ve only just switched to the plus and having a nightmare with sensors not working half the time as well as this.
 
My own update is that it is not being reset at iPhone restarts, but more frequently than that. I have just found it at 14.0 again, a day or two since the last time, and I have not restarted my phone in the interim.
 
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