Hi Claire,
I live in Wolverhampton and have a great experience, personally.
I had an operation 17 months ago as I had a blood clot that cut off the supply to my pancreas and I had to have 2 mtrs of bowel removed. As a result I am on warfarin and have weekly check ups on my blood-coagulancy levels. The hospital contact me by phone AND in writing for addition appointments, such as 6 monthly diabetes reviews and physiotherapy, on an as and when basis to review my broken arm and shoulder that didn't mend properly. They are really on the ball at New Cross hospital and I have had no problems with them whatsoever.
Thanks
Mart.