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<blockquote data-quote="Unbeliever" data-source="post: 225456" data-attributes="member: 30851"><p>I have posted before about DSN's taking or having hrus upon them - all responsility for patients of diabees but things are geing worse! its spreading to the hospital too/</p><p></p><p>Went to the eye clinic last week for laser reatment to "seal In " my steroid injection and was rather upse to find that it wasn't possible to do any more laser in the eye as I have had too much. Without laser the effects of the injection will only last for a few months. As I am always blinded by floaters for 4 weeks of this period I was not happy at the prospect .</p><p></p><p>It thus became more important for me to have the injection and follow-up laser asap in the other eye . This was ageed beween he consultant and another doctor who went away to make sure his was put in train immediately .</p><p></p><p>Today I received a letter with the promised appointment - a little later than expected. Unfortunately for me I have much eperience of the running of the popthalmologty dept </p><p>and was surprised o find that I had been given a day and time when another procedure was usually carried ou . As he clinic had been very busy I was no very surprised that a mistake had been made as both involved injections o the eye but obviously needed to get it put right.</p><p></p><p>I duly telephoned and explained to the admissions officer that it appeared a mistake had been made. I couldn't believe that she wouldn't accep what I told her. she just kept reiterating that I was "down for" what I knew o be the wrong procedure. I have had both and it was decided a while ago hat one was totally ineffectual for me. I sudddenly realised that I knew who this person ws and that from my observation of her she was reluctant o mve from her sea.</p><p>Because the letter I had received [which only gave a ime and place not details of the pricedure} tied in with what she had on the computer before her - which it must as both refered to the same hing I had to be wrong. When I insisted he tried to tell me that it was noemal practice to alternate these injections!</p><p>I asked o be put though to the consultants secretary - she told me there was no need as she would go and speak to him. I was able to inform her that he would be in the operating theatre!</p><p>at last .reluctantly she was forced to rise from her seat and walk the few feet o where he files were kept .</p><p>she returned and agreed that i was rihgt. No change of toneand no apology. I was less than gracious in return. she then started to bluster abut 2letters crossing in the post ". apparently I shpuld have been give an appointment in another week insted of the 6 weeks in the letter because ihis had been requesed ,.</p><p>If I had accepted her word or had been a new paient I would have wased several weeks and the error may or may not have beeen discovered on the day. i once had to argue with a surgeon at the operating theatre door because he hadn't read the notes!</p><p>i am sure mayny patients would have just accepted the word of the "admissions officer" I might have done so myself a few years ao.</p><p> No wonder people lose he wrong limbs and organs.</p><p>tI was very angry and upset . This is the second occasion in a few weeks i have had to argue - quite forcibly with people who are supposed to be helping me. I am still sufffering ereme inconvemience from the behaviour of a pracice nurse who arbitrarily cancelled my HBA1C which then affected </p><p>subsequent appointments merely because SHE had omitted to send out invitations to reviews.</p><p></p><p>I can understand errors but to blame patients for their errors and compound hem because of laziness is unforgiveable.</p><p></p><p>Its almost like a lottery. regardles of what he consultant orders he patients are only to be teated according to the letters which have been sent out - incorrect or not.</p><p>I despair. Why does everything have to be complicated? We hear a lot about too many administrators in the NHS, I think more are needed . Preferably of beter quality and wih a better atitude. I am sick of constant battles for no good reason</p></blockquote><p></p>
[QUOTE="Unbeliever, post: 225456, member: 30851"] I have posted before about DSN's taking or having hrus upon them - all responsility for patients of diabees but things are geing worse! its spreading to the hospital too/ Went to the eye clinic last week for laser reatment to "seal In " my steroid injection and was rather upse to find that it wasn't possible to do any more laser in the eye as I have had too much. Without laser the effects of the injection will only last for a few months. As I am always blinded by floaters for 4 weeks of this period I was not happy at the prospect . It thus became more important for me to have the injection and follow-up laser asap in the other eye . This was ageed beween he consultant and another doctor who went away to make sure his was put in train immediately . Today I received a letter with the promised appointment - a little later than expected. Unfortunately for me I have much eperience of the running of the popthalmologty dept and was surprised o find that I had been given a day and time when another procedure was usually carried ou . As he clinic had been very busy I was no very surprised that a mistake had been made as both involved injections o the eye but obviously needed to get it put right. I duly telephoned and explained to the admissions officer that it appeared a mistake had been made. I couldn't believe that she wouldn't accep what I told her. she just kept reiterating that I was "down for" what I knew o be the wrong procedure. I have had both and it was decided a while ago hat one was totally ineffectual for me. I sudddenly realised that I knew who this person ws and that from my observation of her she was reluctant o mve from her sea. Because the letter I had received [which only gave a ime and place not details of the pricedure} tied in with what she had on the computer before her - which it must as both refered to the same hing I had to be wrong. When I insisted he tried to tell me that it was noemal practice to alternate these injections! I asked o be put though to the consultants secretary - she told me there was no need as she would go and speak to him. I was able to inform her that he would be in the operating theatre! at last .reluctantly she was forced to rise from her seat and walk the few feet o where he files were kept . she returned and agreed that i was rihgt. No change of toneand no apology. I was less than gracious in return. she then started to bluster abut 2letters crossing in the post ". apparently I shpuld have been give an appointment in another week insted of the 6 weeks in the letter because ihis had been requesed ,. If I had accepted her word or had been a new paient I would have wased several weeks and the error may or may not have beeen discovered on the day. i once had to argue with a surgeon at the operating theatre door because he hadn't read the notes! i am sure mayny patients would have just accepted the word of the "admissions officer" I might have done so myself a few years ao. No wonder people lose he wrong limbs and organs. tI was very angry and upset . This is the second occasion in a few weeks i have had to argue - quite forcibly with people who are supposed to be helping me. I am still sufffering ereme inconvemience from the behaviour of a pracice nurse who arbitrarily cancelled my HBA1C which then affected subsequent appointments merely because SHE had omitted to send out invitations to reviews. I can understand errors but to blame patients for their errors and compound hem because of laziness is unforgiveable. Its almost like a lottery. regardles of what he consultant orders he patients are only to be teated according to the letters which have been sent out - incorrect or not. I despair. Why does everything have to be complicated? We hear a lot about too many administrators in the NHS, I think more are needed . Preferably of beter quality and wih a better atitude. I am sick of constant battles for no good reason [/QUOTE]
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