Error message Dexcom G5 mobile cgm

[jocat44]

started using this transmitter on my Dexcom G5 middle of September all working fine. Today at teatime my system suddenly stopped working with no warning and said I needed to re-pair sensor. When I got home tried to pair sensor and got the following error message " we are experiencing a temporary issue with the Dexcom server. Please try again later." Have never had this error message before and it's not in the book of words. Can I assume that it's Dexcom that have the problem rather then my kit? Thanks
Jo

 

[Layah2013]

Hi jocat44 my daughter wears the dexcom we have had this problem once before and i rang up dexcom and told them, they were really good and sent us out a new transmitter and 2 new sensors for free, i would give it one more try and the give them a call

 

[LurcherLucy]

Any news on this topic? I'm experiencing the same thing with a new transmitter. Started about a week ago and had a few problems getting it going and now it's saying the same as Jocat's.