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Faulty Libre

Discussion in 'Blood Glucose Monitoring' started by GerryBolger, Nov 12, 2020.

  1. GerryBolger

    GerryBolger Prediabetes · Member

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    I wonder if I have a faulty Libre. I’m putting on my 2nd one and when I connect the two parts together there is no click despite the line being lined up. Any thoughts? Where can I go to get it changed. Thanks
     
  2. kaylz91

    kaylz91 Type 1 · Well-Known Member

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    As your prediabetic I take it you are self funding?

    Is it possible you just didn't notice the click? I don't often notice it anymore

    If it is in fact faulty then you'll need to contact Abbott customer service and they should replace it for you
    xx
     
    • Agree Agree x 1
  3. Jaylee

    Jaylee Type 1 · Moderator
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    Hi,

    OK? Have things gone to plan (from apox 30 seconds in.) according to the the video below?
    Sometimes the mechanics with the applicator can go wrong. you can phone the Abbott care line & an advisor can help.
    They will replace a faulty unit.

     
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  4. GerryBolger

    GerryBolger Prediabetes · Member

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    Exactly it’s when I push together no click and connect. Have you a number for them
     
  5. becca59

    becca59 Type 1 · Well-Known Member

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    Phone number on the sensor box.
     
  6. kaylz91

    kaylz91 Type 1 · Well-Known Member

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    As above, available on the box or on the website
     
  7. GerryBolger

    GerryBolger Prediabetes · Member

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