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Faulty Strips ?
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<blockquote data-quote="Salvia" data-source="post: 1541011" data-attributes="member: 278312"><p>I can well understand your reaction to that email dypsydo, I've no doubt that I would feel the same. I think it would be worth replying to let them know how shocked you were by their poor customer service; that you found their reply patronising and condescending and that their response clearly has ignored the complaint regarding (possibly) faulty test stripts, contained in your original contact with them. As a result of their unacceptable behaviour you have now taken your business elsewhere. Thing is, is your change to TEE2 likely to be permanent, or do you plan (or might want) to return to Accu Chek at some stage in the future? When your annoyance had calmed down a little, think about what's best for you, and moderate the words accordingly. But I'd still let them know that you found their response unacceptable towards a customer of xx duration, has been diabetic for xx years and is fully conversant with testing procedures. </p><p></p><p><img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p></blockquote><p></p>
[QUOTE="Salvia, post: 1541011, member: 278312"] I can well understand your reaction to that email dypsydo, I've no doubt that I would feel the same. I think it would be worth replying to let them know how shocked you were by their poor customer service; that you found their reply patronising and condescending and that their response clearly has ignored the complaint regarding (possibly) faulty test stripts, contained in your original contact with them. As a result of their unacceptable behaviour you have now taken your business elsewhere. Thing is, is your change to TEE2 likely to be permanent, or do you plan (or might want) to return to Accu Chek at some stage in the future? When your annoyance had calmed down a little, think about what's best for you, and moderate the words accordingly. But I'd still let them know that you found their response unacceptable towards a customer of xx duration, has been diabetic for xx years and is fully conversant with testing procedures. :) [/QUOTE]
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