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Freestyle Libre 2 - constant false signal loss alarms

Discussion in 'Blood Glucose Monitoring' started by Katieemmahope, May 19, 2021.

  1. Katieemmahope

    Katieemmahope Type 1 · Member

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    Hi all,

    I have been using my FL2 for a little while now, since February I think, available on the NHS as I am just about to start the fertility process for my girlfriend and I to have a baby, which is fab.

    What is not so fab is for the last three or four sensors, my phone (samsung s9) has been adamant that I am having notification issues multiple times a day. It beeps (v. loudly) and says that my notifications are not currently available. I can dismiss the alarm, or click the button which takes me to the settings, but, dear reader, in full transparency, let me tell you, there is nothing on my phone not allowing notifications through. I know because shortly before or after, I will have been alerted by an alarm, so it's incorrect!!

    Has anyone else had this as a problem, or managed to fix it?

    I've called the number to speak to someone in the Czech Republic about it, but they just keep sending me new sensors....
     
  2. In Response

    In Response Type 1 · Well-Known Member

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    Unfortunately, you are not alone in having problems with lost signal alarms.
    With other applications, I have become aware that more people experience Bluetooth problems with Samsung than any other manufacturer of phones. I understand this is not much help to you as few of us can afford to change our phones.

    It is possible to turn off the loss of signal alarm. The phone can still be used to scan the sensor and the high and low alarms can be enabled. However, if your phone does lose signal with the sensor, you have to scan the sensor and, if you don't you may not get the high and low alarms. So, I guess, it depends how important the alarms are for you.
     
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  3. Katieemmahope

    Katieemmahope Type 1 · Member

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    Thank you for your reply! It's not just the signal loss alarm in my case, although that is one of the issues. The normal error is just it telling me all alarms are unavailable.... loudly and repeatedly, and annoyingly, as, the alarms are working fine and doing their own thing superbly.... sad to see its potentially a Samsung issue. Weird, also, that it hasn't been happening from the start, and it's got worse now....
     

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  4. barrym

    barrym LADA · Well-Known Member

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    Mine does this too. Solution suggested is remove app and reinstall! Some folk have said this worked for them, but you lose the 90 day history on the phone, which I'm not prepared to do at the moment,

    All data is secure on LibreView server though, assuming you are using it.
     
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  5. Katieemmahope

    Katieemmahope Type 1 · Member

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    No! Dont say that! The lady from Freestyle got me to do it yesterday, and she didnt tell me that! So I have lost everything also, it's made it worse now, so definitely dont do it. Are you on a Samsung?
     
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  6. barrym

    barrym LADA · Well-Known Member

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    Not a Samsung, a Google Pixel. I'm not sure it's anything to do with the phone, more likely something set in the database that can't be under by mere mortals. Reinstalling wouldn't fix the phone!
     
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  7. Katieemmahope

    Katieemmahope Type 1 · Member

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    Boo! I've turned off both the error notification and the signal loss notification. here's hoping I didnt need them on....
     
  8. barrym

    barrym LADA · Well-Known Member

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    Be aware that my understanding is that once an alarm has been triggered, whether audible or not, a fresh scan is required to reset the sensor to alert you to the next time. Also the alarm will keep pestering you until you do the scan.

    HTH
     
  9. charleym

    charleym Type 1 · Member

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    I don't want to start a new thread so am adding to this one.

    Almost every new sensor it's saying out of range. After 1 or 2 days it stops but I have to put up with non stop notifications until then and then it stops.

    Has anyone had this and found an easy solution?

    My sensor replacement time is around 11pm so then have to turn everything on my phone onto silent else it constantly alerts me all night.
     
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