Reply to Thread

Guest, we'd love to know what you think about the forum! Take the Diabetes Forum Survey 2025 »

Message: <blockquote data-quote="BadaBing" data-source="post: 2570179" data-attributes="member: 561983">The issues appear to have been caused by a combination of Abbott updating its Librelink app - twice - in November and December 2022, some smartphone manufacturers updating the Android operating system from 12 to 13 and Apple updating its iPhone operating system, also in October/November/December 2022.The issues don't appear to be affecting all brands and models of Android or Apple smartphones. Nevertheless, it is affecting many people if the various forums are to be believed.I spoke to someone in Abbott Customer Services a few days ago and they didn't know when the issues might be fixed.Abbott, the smartphone manufacturers and Google and Apple need to communicate and work with each other far more cooperatively when medical device apps and operating systems are being updated on their platforms.What I find particularly concerning is that I haven't seen or read anything, anywhere to suggest the NHS is doing anything to encourage Abbott to fix these issues as soon as possible.I have just read elsewhere someone recount that their Librelink alarms weren't working on their mobile phone, and the next thing they knew paramedics were visiting them to treat severe hypoglycaemia!Does anyone know if the NHS - Abbott's largest UK customer - is doing anything?</blockquote>

Top Bottom