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Message: <blockquote data-quote="BadaBing" data-source="post: 2570269" data-attributes="member: 561983">Don't be too hard on the customer services/technical support staff you have spoken to Alastair. Anyone who has worked in the corporate world knows that these staff will have been given a script - probably after consultation with the legal department- which they are required to stick to very closely until the issues are resolved.I have had a high number of Libre 2 sensors fail since I've been using them compared to Libre 1. However, the latest issues with the Librelink app on some phones not giving high or low alarms, having frequent scan errors and/or frequent false scan error notifications do appear to coincide with updates to both Android OS and iPhone OS, as well as updates to Librelink.I am frustrated by what has happened, but I do still believe in the Freestyle Libre system. Abbott just need to work with Google, Apple and the phone manufacturers and sort the issues out. As soon as possible. Preferably with encouragement from the NHS in the UK.And make sure what has happened doesn't happen again. My understanding is that is why software is usually alpha and beta tested by willing volunteers before it is rolled out to the public at large.I understand you are based outside the UK. Canada? Are many other people in your country experiencing similar issues to the ones some of us are having in the UK? I know next-to-nothing about the healthcare system in Canada, although I think Canada has a universal healthcare system which is insurance-based, so there isn't a national health service like there is in the UK (though even the UK healthcare system is now fragmented following devolution).</blockquote>

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