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Message: <blockquote data-quote="MIKEno13" data-source="post: 2571886" data-attributes="member: 565895">I have been having frequent issues with loss of contact between my Samsung S21 phone and the Libre 2 sensors this year.  Abbott have generally replaced the sensor this being their solution to the problem.Today, with the same issue again over the recent holiday, I spoke to another service agent - Yusef - (apologies for the likely mis-spelling) who was clearly far more experienced in the field of software.  The crux of the problem - according to him - is that Bluetooth is only able to communicate between the phone and one single Bluetooth enabled device at any one time.  This means that when I get into my car the hands free system locates my phone and switches it away from the sensor.  This disconnection can only be definitively re-made by switching off the phone Bluetooth and then the phone.  Away from the car or any other Bluetooth enabled device re-start the phone and Bluetooth.  The connection will be completed and alarms will function.  This is a Bluetooth limitation.  It is clearly known to Abbott and I am sure to the NHS.I expressed my displeasure with the functioning of the system and said that my confidence in the system was diminishing.  I was told that the issue was known and that in the initial training in use of the L2 sensor I should have been informed of it.For me this is unacceptable.  Having working alarms available when driving is a health and safety issue.  I shall take it up with my healthcare professionals after the holiday.</blockquote>

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