Freestyle Libre 2 sensor

[SuzanneV]

I have Type 3C diabetes and no pancreatic function. I have been using the Abbott Freestyle Libre 2 for nearly three years in conjunction with the Freestyle Libre Link App on my Android smart phone, a Nokia 5.4 . It is OS 10 version with NFC capability. It has worked well until 6 weeks ago when after changing my sensor, the App would no longer recognise or communicate with any new sensor that I tried, despite following Abbott Help Line advice to uninstall the App and re-install it.

I have been using the Abbott reader as a default which is adequate as far as it goes but lacks the full functionality of the App and requires me to carry yet another device.

The Help Line advice I’ve received has been far from helpful, the most recent being that the Nokia is no longer on the compatibility list and the App won’t work properly as a result of a recent software upgrade. Functions like glucose alarms and data sharing may not work on phones that have not been evaluated or have been deemed incompatible . Automatic upgrades was enabled on my App so I was unaware that it had updated and I was advised to try disabling automatic upgrades.

The Libre 2 sensor is being phased out by the end of August 2026 so I will have to change to Libre 2 Plus anyway but I was told that the same compatibility problem will apply. It was suggested that the only way around this issue is to get a new phone that is compatible - this is not convenient as I have many vital apps (medical and otherwise) which would need to be transferred.

Has anyone else experienced this problem? I can’t believe I am one of the only people using a Nokia phone but I can’t see any model of Nokia listed on Abbott’s compatibility list.
I would be very grateful for any help or advice
Thank you Suzanne Vandervell (user name Amelia J)

 

[Jaylee]

I have Type 3C diabetes and no pancreatic function. I have been using the Abbott Freestyle Libre 2 for nearly three years in conjunction with the Freestyle Libre Link App on my Android smart phone, a Nokia 5.4 . It is OS 10 version with NFC capability. It has worked well until 6 weeks ago when after changing my sensor, the App would no longer recognise or communicate with any new sensor that I tried, despite following Abbott Help Line advice to uninstall the App and re-install it.

I have been using the Abbott reader as a default which is adequate as far as it goes but lacks the full functionality of the App and requires me to carry yet another device.

The Help Line advice I’ve received has been far from helpful, the most recent being that the Nokia is no longer on the compatibility list and the App won’t work properly as a result of a recent software upgrade. Functions like glucose alarms and data sharing may not work on phones that have not been evaluated or have been deemed incompatible . Automatic upgrades was enabled on my App so I was unaware that it had updated and I was advised to try disabling automatic upgrades.

The Libre 2 sensor is being phased out by the end of August 2026 so I will have to change to Libre 2 Plus anyway but I was told that the same compatibility problem will apply. It was suggested that the only way around this issue is to get a new phone that is compatible - this is not convenient as I have many vital apps (medical and otherwise) which would need to be transferred.

Has anyone else experienced this problem? I can’t believe I am one of the only people using a Nokia phone but I can’t see any model of Nokia listed on Abbott’s compatibility list.
I would be very grateful for any help or advice
Thank you Suzanne Vandervell (user name Amelia J)

Hi Suzanne,

Have you tried going into settings on your phone & clearing the Bluetooth cache?
You could try uninstalling & reinstalling the librelink app? It will reset the app & loose data on the phone, but shouldn’t with your online Libreview account.

If you are worried about getting a new phone? & loosing your old apps..
It’s very simple these days to “clone” the apps, contact details & all stored data like photos to a newer phone using WiFi before swapping the network SIM card.
Basically putting your old stuff on a new device.

Hope this helps?

 

[SuzanneV]

Hi Suzanne,

Have you tried going into settings on your phone & clearing the Bluetooth cache?
You could try uninstalling & reinstalling the librelink app? It will reset the app & loose data on the phone, but shouldn’t with your online Libreview account.

If you are worried about getting a new phone? & loosing your old apps..
It’s very simple these days to “clone” the apps, contact details & all stored data like photos to a newer phone using WiFi before swapping the network SIM card.
Basically putting your old stuff on a new device.

Hope this helps?

thank you Jaylee, I am going to try that before I do my next sensor change.

 

[Jaylee]

thank you Jaylee, I am going to try that before I do my next sensor change.

You have nothing to lose…

navigate to Settings > Apps > Show system apps > Bluetooth > Storage > Clear Cache.
Don’t forget to restart your phone afterwards.

On some systems in order to do this the phone has to be connected to the PC desk top & started with the power & volume buttons pressed till a “safe mode” screen opens on the phone with a menu navigated by the volume button & click on using the power button..
After there should be an option to start the phone normally..

Best wishes..

 

[Kaydee59]

I have Type 3C diabetes and no pancreatic function. I have been using the Abbott Freestyle Libre 2 for nearly three years in conjunction with the Freestyle Libre Link App on my Android smart phone, a Nokia 5.4 . It is OS 10 version with NFC capability. It has worked well until 6 weeks ago when after changing my sensor, the App would no longer recognise or communicate with any new sensor that I tried, despite following Abbott Help Line advice to uninstall the App and re-install it.

I have been using the Abbott reader as a default which is adequate as far as it goes but lacks the full functionality of the App and requires me to carry yet another device.

The Help Line advice I’ve received has been far from helpful, the most recent being that the Nokia is no longer on the compatibility list and the App won’t work properly as a result of a recent software upgrade. Functions like glucose alarms and data sharing may not work on phones that have not been evaluated or have been deemed incompatible . Automatic upgrades was enabled on my App so I was unaware that it had updated and I was advised to try disabling automatic upgrades.

The Libre 2 sensor is being phased out by the end of August 2026 so I will have to change to Libre 2 Plus anyway but I was told that the same compatibility problem will apply. It was suggested that the only way around this issue is to get a new phone that is compatible - this is not convenient as I have many vital apps (medical and otherwise) which would need to be transferred.

Has anyone else experienced this problem? I can’t believe I am one of the only people using a Nokia phone but I can’t see any model of Nokia listed on Abbott’s compatibility list.
I would be very grateful for any help or advice
Thank you Suzanne Vandervell (user name Amelia J)

I have Type 3C diabetes and no pancreatic function. I have been using the Abbott Freestyle Libre 2 for nearly three years in conjunction with the Freestyle Libre Link App on my Android smart phone, a Nokia 5.4 . It is OS 10 version with NFC capability. It has worked well until 6 weeks ago when after changing my sensor, the App would no longer recognise or communicate with any new sensor that I tried, despite following Abbott Help Line advice to uninstall the App and re-install it.

I have been using the Abbott reader as a default which is adequate as far as it goes but lacks the full functionality of the App and requires me to carry yet another device.

The Help Line advice I’ve received has been far from helpful, the most recent being that the Nokia is no longer on the compatibility list and the App won’t work properly as a result of a recent software upgrade. Functions like glucose alarms and data sharing may not work on phones that have not been evaluated or have been deemed incompatible . Automatic upgrades was enabled on my App so I was unaware that it had updated and I was advised to try disabling automatic upgrades.

The Libre 2 sensor is being phased out by the end of August 2026 so I will have to change to Libre 2 Plus anyway but I was told that the same compatibility problem will apply. It was suggested that the only way around this issue is to get a new phone that is compatible - this is not convenient as I have many vital apps (medical and otherwise) which would need to be transferred.

Has anyone else experienced this problem? I can’t believe I am one of the only people using a Nokia phone but I can’t see any model of Nokia listed on Abbott’s compatibility list.
I would be very grateful for any help or advice
Thank you Suzanne Vandervell (user name Amelia J)

 

[Kaydee59]

I have Type 3C diabetes and no pancreatic function. I have been using the Abbott Freestyle Libre 2 for nearly three years in conjunction with the Freestyle Libre Link App on my Android smart phone, a Nokia 5.4 . It is OS 10 version with NFC capability. It has worked well until 6 weeks ago when after changing my sensor, the App would no longer recognise or communicate with any new sensor that I tried, despite following Abbott Help Line advice to uninstall the App and re-install it.

I have been using the Abbott reader as a default which is adequate as far as it goes but lacks the full functionality of the App and requires me to carry yet another device.

The Help Line advice I’ve received has been far from helpful, the most recent being that the Nokia is no longer on the compatibility list and the App won’t work properly as a result of a recent software upgrade. Functions like glucose alarms and data sharing may not work on phones that have not been evaluated or have been deemed incompatible . Automatic upgrades was enabled on my App so I was unaware that it had updated and I was advised to try disabling automatic upgrades.

The Libre 2 sensor is being phased out by the end of August 2026 so I will have to change to Libre 2 Plus anyway but I was told that the same compatibility problem will apply. It was suggested that the only way around this issue is to get a new phone that is compatible - this is not convenient as I have many vital apps (medical and otherwise) which would need to be transferred.

Has anyone else experienced this problem? I can’t believe I am one of the only people using a Nokia phone but I can’t see any model of Nokia listed on Abbott’s compatibility list.
I would be very grateful for any help or advice
Thank you Suzanne Vandervell (user name Amelia J)

I had a similar problem a few years back and had to change my iPhone. once I got my new phone, the app all worked fine. Just very expensive with no prior warning.