Freestyle Libre Sensor 2 app- Shut down

gk19 said:

Hi there!
I am 24 year old diabetic, living with type 1 for 9 years in the UK
Today i realised my Freestyle Libre 2 sensor app would not work, kept showing me a blank screen.
Spent hours on hold to ABBOTT who have let me know they’ve had an issue with their update, and that they don’t know when it will be up and running again.
On the Apple App Store, it says it is unavailable in my country.
Luckily I have the trusty finger pricker to hand so will use that for the time being.
Was wondering if other people were experiencing the same thing as it’s causing me a lot of anxiety not knowing when it will be up and running again!!

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I am in the same position as you back to the finger tester but how Inconvenient is it you don’t realise how much you rely on the libre back to the sore fingers for a while

I think the app update has turned the Libre 2 sensor into a proper CGM, instead of just Flash GM. I'm getting automatic data updates on my phone without scanning now!

Clairewills123 said:

I am in the same position as you back to the finger tester but how Inconvenient is it you don’t realise how much you rely on the libre back to the sore fingers for a while

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There's a solution, which I posted above (#17), so you should be able to use the sensor again

Clairewills123 said:

I am in the same position as you back to the finger tester but how Inconvenient is it you don’t realise how much you rely on the libre back to the sore fingers for a while

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I deleted the app and reinstalled from my app installation history an all is working - though i have lost data on the phone - but its all in libreview

I’ve updated IOS to 16.5.1 (c) and my app is working fine. I did uninstall and reinstall the app before the IOS update when ABBOT did the update. Initially kept getting no signal for sensor but today since last nights IOS update it’s been absolutely fine!

DivaDawn said:

Thank you so much for your post - i've been struggling with this all day and on the phone to abbot for 2 hours on hold. This worked perfectly!

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Hi. When doing the above, when you start the app back up do you need to start a new sensor? I only have one left. Thanks

Did everyone receive this? It arrived today, email.
Too little too late.
Warnings about the dangers of being without readings;
Information about needing to start a new sensor when updating the app;
No offer to reimburse lost sensor days.

hello , i have just joined this forum , i was looking to see what was happening with the new update problems . my husband put a post on detailing how he eventually got it sorted , i see quite a few other people have done the same . i have just recieved my email from freestyle Libre pity it was the day after my screen went blank . they have a lot of miss information on there site. it does work on iphone 7 for a start. I was worried i would have to buy a new phone to get the update . this technology is good whilst its working . I have been diabetic for 50 years and being diabetic back then seemed to be so much simpler to deal with . My Grand daughter is diabetic now and this new freedom of eating what you like when you like sounds good but is it ? all this correcting etc is a lot to deal with as a child ., im sure a lot of people do well by this new way of treating diabetes. i am very grateful that i have an alarm for night time lows. and yes it is handy to have the option of eating some thing extra pros and cons like all things.there is a lot to learn but dont be scared use your common sense , dont let it rule your life , its part of your life that you just have to take account of and everyone rebels sometime but make it only for a little time .not everything is written down and everyone is different , when i have more time i will tell you of a few things about how it was in the old days . before woke !

Ann48 said:

Hi, I’ve got the same issue, blank screen today, I’ve spoken to helpline and they just said there’s a problem and don’t know when it will be resolved. I’ve got the Reader 2 so have put new sensor on and using the reader. Hope they resolve it quickly.

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Been having this issues for many months now, they don't seem to be fixing it any time soon. I have lost all faith in this product now, I have been trying to get hold of them. It's ok replacing the sensors but when they all do the same thing it's pointless.

Are you on apple or android?? Have you updated the app or tried deleting the app and downloading again?? This seems to work wonders. Many people now have auto app update switched off and here is the problem.

Never had problems for ages after deleting app and reinstalling, Ive just got an old iphone 7 and touch wood its okay. Loss of signal is a different matter but just do levels check with the phone and its good to go again for a few days.

I solved the Libre issue yesterday. At an appointment at my diabetes clinic it turned out that my data wasn't going to their system as before. Their solution was to switch me from Libre to Dexcom One. OK, the screen isn't as pretty as the Abbott one but it works just as well. The only downside is that the Dexcom sensor has a ten-day life as opposed to Libre's fifteen, but it just means that the NHS will supply me with six sensors in a pack instead of four.

Coffeemonster said:

I solved the Libre issue yesterday. At an appointment at my diabetes clinic it turned out that my data wasn't going to their system as before. Their solution was to switch me from Libre to Dexcom One. OK, the screen isn't as pretty as the Abbott one but it works just as well. The only downside is that the Dexcom sensor has a ten-day life as opposed to Libre's fifteen, but it just means that the NHS will supply me with six sensors in a pack instead of four.

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I find the 10 days more accurate as healing time is less round the sensor probe. I also find the Dex 1s stick better and I don't need additional patches to hold them on like I did on Libres.

CheeseSeaker said:

I find the 10 days more accurate as healing time is less round the sensor probe. I also find the Dex 1s stick better and I don't need additional patches to hold them on like I did on Libres.

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Thats interesting about the healing time and the sticking. I'm six days into my first Dexcom 1 (given the state of the world as reported on the TV news I'm struggling not to refer to it as Defcom 1! ). So far for me, a sensor is a sensor and the important bit is managing the info on the app. In this respect I think the Dexcom is OK but Libre is superior in almost every way - easier to interpret, more intuitive and it looks better. Dexcom is better in one respect - it works.

I think I'll feel happier with more time on the Dexcom. When (if) Abbott sort their life out and get their app working again on IOS I'll decide whether to stay with Dexcom or go back to Libre.