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Freestyle libre sensor incompatibility

M

moe222

Newbie
Messages
1
Type of diabetes
Type 1
Treatment type
Insulin
Hi guys i would like to ask . I bought a freestyle libre from Australia. When i went to UK ran out of sensor so decided to buy a sensor in UK buy there was an error sensor is not compatible with the reader . The question is. If AU reader only reads AU sensor? Can you help me woth this problem thank you
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moe222 said:
Hi guys i would like to ask . I bought a freestyle libre from Australia. When i went to UK ran out of sensor so decided to buy a sensor in UK buy there was an error sensor is not compatible with the reader . The question is. If AU reader only reads AU sensor? Can you help me woth this problem thank you
1cba13d1037c9965f828cfb38bfe2145_thumb.jpg
Click to expand...

To be honest, I have no idea.

The Abbott support number for UK is 0500 467466, which is a free call. I'm sure they are your best bet for firm information.
 
Do you have an Android smart phone? There is a free Android App (sorry, can't remember the name of it, but a search should throw it up) that lets you read a sensor without a Reader.

Maybe you could use that...
 
I wouldn't want t be trying Glimp prior to talking to Abbott, as I seem to recall Glimp "killing off" sensors? Or have I misrecaled that @CapnGrumpy ?
 
There seem to be issues with certain phones. One of the Facebook groups was compiling a list, but I can't seem to track it down right now.

Personally, I find CGM/FGM almost essential now and find any interruptions to it very distressing, so would try anything to keep it going.

I guess it comes down to how the OP feels about waiting until the morning.
 
Try using Glimp or Liapp with Glimp S to start. The LibreLink app was troublesome for me, giving an incompatible sensor error.
 
Was the solution using Glimp?

I have this problem. Reader bought in the UK. Bought a new sensor in Brazil. Got the incompatible sensor message. Asking Abbott this as it shouldn't matter where the sensors are bought......
 
Interesting, I have two readers, one bought, one prescribed but are both from France. I was rather hoping I would be able to buy sensors from the UK when I moved back. (I didn't really want to have to get a third reader!)
 
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You may have to as it looks like Abbott are trying to make people buy readers in all countries they live in..... Also cannot use the LibreLink app as it not allowed in Brazil. I have 2 uk readers, now looks like they are trying to make me buy another reader. I am trying Glimp S to start it and Liapp to read it as Glimp will not work work with the NFC on my Samsung S7. Hopefully it will work and maybe I'll dump the freestyle libre reader.
 
I think samsung phones are listed as they will ruin sensors...... after nearly 2 years my s7 hasnt hurt one sensor yet.

Accuracy is another topic.

Just my observation.
 
For what it's worth, Australian readers are compatible with New Zealand ones, but I suspect the NZ ones are shipped from Australia anyway. I'd love to hear what Abbott have to say about the incompatibility of readers and sensors from different countries.
 
I have just purchased a new reader and sensors off the shelf in Singapore. The staff there told me my reader from the UK would not be collaborated to the Singapore sensors Hence why I have purchased a new reader as well. I have been waiting 2 months for my order that I placed in the UK and my current sensor runs out in 6 hours. I didn't want to start pricking again so bought a load of sensors to go with my "Singapore" reader. It's a shame such a quality product from the UK isn't easy to buy and I just walked into a chemist and got it off the shelf for a cheaper price in the most expensive country ever.
 
Interesting. It could be a form of DRM like happens with region coding for DVDs. That could be due to Abbott licensing rights to manufacturers/distributors in different regions. Calibration doesn't sound right, ie Australians are much the same as Brits, other than being inverted. It could be a commercial thing as well, so using DRM to prevent people buying the cheapest sensors we can find online. AFAIK, all EU versions should be 'compatible' due to single market rules.
 
The FAQs on the Australian Libre page states the following:

Are FreeStyle Libre sensors and/or readers compatible across different countries and markets? What should I consider when travelling?

FreeStyle Libre sensors are programmed for sale in a specific market and are compatible with readers sold in that market:
  • FreeStyle Libre sensors in one market are not necessarily compatible with FreeStyle Libre readers in other markets.
  • FreeStyle Libre users should plan on purchasing sufficient sensors from the same country they purchased their reader in, to last the duration of their travel.
https://www.freestylelibre.com.au/faqs/are-freestyle-libre-sensors-and-or-readers-compati/
 
first14808 said:
Interesting. It could be a form of DRM like happens with region coding for DVDs. That could be due to Abbott licensing rights to manufacturers/distributors in different regions. Calibration doesn't sound right, ie Australians are much the same as Brits, other than being inverted. It could be a commercial thing as well, so using DRM to prevent people buying the cheapest sensors we can find online. AFAIK, all EU versions should be 'compatible' due to single market rules.
Click to expand...
I'm one of those inverted Diabetics. Australian Diabetes are totally different to others in the world as our blood is Green. Surprisingly the cost of Sensors is the same in the UK and Australia, when you apply the currency conversion.
DVD region coding was far more complex and it revolved around 35mm film and distribution, hence why UHD Blu-ray's don't have any region encoding in the standard (normal Blu-ray still carries the region encoding).
 
first14808 said:
Interesting. It could be a form of DRM like happens with region coding for DVDs. That could be due to Abbott licensing rights to manufacturers/distributors in different regions. Calibration doesn't sound right, ie Australians are much the same as Brits, other than being inverted. It could be a commercial thing as well, so using DRM to prevent people buying the cheapest sensors we can find online. AFAIK, all EU versions should be 'compatible' due to single market rules.
Click to expand...

Guess its their right to geo lock the sensors.... sells more readers....


The inverted comment well we think the rules are reversed.....

With calibration.... with this batch..

Blood test 4.1

Glimp 3.9


Reader 2.9 (what ever the sensor puts out) greater than 20% out.

For factory calibration that eliminates the need of calibration its not the best. Had both some are good some are like this.

Just putting it out there they vary.


Any way the topic for here is geo locking i cant see the point of it....
 
Cobia said:
The inverted comment well we think the rules are reversed..... [emoji1
Click to expand...

But.. but.. You get to party on New Years Eve 12hrs ahead of us. And cricket.. :p

With calibration.... with this batch..
Blood test 4.1
Glimp 3.9
Reader 2.9 (what ever the sensor puts out) greater than 20% out.
Click to expand...

So.. which reading is correct? And if Glimp's a 3rd party app, sounds like that needs work if it's reading a lot differently to the official app. But that's also where IP law can become a problem, ie it can be illegal to reverse engineer or bypass copy protection measures, or just be a patent or copyright infringement.

Any way the topic for here is geo locking i cant see the point of it....
Click to expand...

Usually it's money. So with films etc, rights to territories get flogged off to different distributors who can set their own price, and same can happen with other products sold through different channels & territories. And can sometimes be a tax thing. So there'd be a lot of R&D cost in creating something and those costs can be spread around subsidiaries in high tax countries so they're unprofitable. IP's then held somewhere with low tax, and licence payments flow there. All legal, just unhelpful to consumers who assume the same product can be bought & will work anywhere.
 
first14808 said:
But.. but.. You get to party on New Years Eve 12hrs ahead of us. And cricket..



So.. which reading is correct? And if Glimp's a 3rd party app, sounds like that needs work if it's reading a lot differently to the official app. But that's also where IP law can become a problem, ie it can be illegal to reverse engineer or bypass copy protection measures, or just be a patent or copyright infringement.



Usually it's money. So with films etc, rights to territories get flogged off to different distributors who can set their own price, and same can happen with other products sold through different channels & territories. And can sometimes be a tax thing. So there'd be a lot of R&D cost in creating something and those costs can be spread around subsidiaries in high tax countries so they're unprofitable. IP's then held somewhere with low tax, and licence payments flow there. All legal, just unhelpful to consumers who assume the same product can be bought & will work anywhere.
Click to expand...
Time lines are cool hu.

Think about it for a second.... the bloodtest at the time was 4.1 glimp was the closest. It can correct it to some degree. The official app (reader) was 25% lower than the blood test. Really suggests the official app should have a local correction via blood test....

I just had my hba1c done its hinting along the same lines... a lot of the time i stay above 5 so without the correction if im running at 7 which is safe for driving i expect to be around that not 10.

So i correct it for this reason. The trend is very important it does give where your going all the time.

I said before just putting it out there its not really the topic of the thread .
 
I bought a reader and sensor in Hong Kong, and recently on a lengthy trip to australia bought some sensors locally.
They are not compatible. To Abbotts credit they are replacing the wasted sensor troubleshooting and providing a new reader so I can use the other sesnsors I purchased that would otherwise be incompatible. So I don't feel this is a commercial money grab :-)

That said, its hard to understand the motivation or reason as , at least my limited understanding
  1. The interface between sensor and reader is digital
    1. So how could any regional requirements be needed? Calibration or otherwise
  2. An android phone (and rumours are soon to be ios phones) will not be regional and don't have NFC issues as they travel? Or do they? so whatever voodoo that allows (or at least doesn't prevent) the phone app from working seems to indicate limited medical reasons to constricting the reader?
Perhaps it prevents grey marketing and selling across regions. But in my experience the price difference would be explained by FX rates and would not cover postage either way.

Anyway, thought I would share...
 
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