I experienced a brand new problem today. I inserted a new sensor with correct code and paired it up. Took longer than usual Which seemed strange but it did so eventually. Put correct code into pump.
The app was working after warm up but the warning red sign came up on my pump as no connection( which is usually when the pump is too far from the sensor). This went on for an hour so the problem was not the usual one.
Dexcom said it was not their problem as the app was working, but a pump problem.
Contacted Airliquide agent. She identified the problem as resulting from the old, defunct, sensor being too near the new one, confusing the pump. The answer was to reset the pump, insert a new cartridge and lo and behold all was well.
My point is that I never received or have read any warnings about making sure the old sensor is removed 20 metres away from the new one! ( which was her advice).
In 21 months I have obviously been lucky that this has not happened before as the sensor has always been replaced in the same place, same procedure.
Although I called customer support, I think I could have fixed this problem myself had I known the cause and solution.Others might find this helpful. I have looked at other forums but cannot find any warnings about this elsewhere.
The app was working after warm up but the warning red sign came up on my pump as no connection( which is usually when the pump is too far from the sensor). This went on for an hour so the problem was not the usual one.
Dexcom said it was not their problem as the app was working, but a pump problem.
Contacted Airliquide agent. She identified the problem as resulting from the old, defunct, sensor being too near the new one, confusing the pump. The answer was to reset the pump, insert a new cartridge and lo and behold all was well.
My point is that I never received or have read any warnings about making sure the old sensor is removed 20 metres away from the new one! ( which was her advice).
In 21 months I have obviously been lucky that this has not happened before as the sensor has always been replaced in the same place, same procedure.
Although I called customer support, I think I could have fixed this problem myself had I known the cause and solution.Others might find this helpful. I have looked at other forums but cannot find any warnings about this elsewhere.
