Fairygodmother
Well-Known Member
- Messages
- 4,190
- Type of diabetes
- Type 1
- Treatment type
- Insulin
- Dislikes
- Bigotry, reliance on unsupported 'facts', unkindness, unfairness.
I’ve just received an email telling me my order is ‘on hold’ due to ‘exceptional demand’. Abbott say they’re aiming for three weeks from receipt of order to delivery so get that order in early!
I think there’s been a previous thread about this but thought a reminder and update wouldn’t go amiss.
My replacement sensor for a duff one is also “on hold” due to demand despite being promised to arrive within a week - not impressed
I know! I put my order in on the 12th February and it’s still on hold. I start my last one on Saturday so in theory I should be okay. That’s of course if the last one is A1. Lmao! Normally, I like to have a spare just in case. Hate to do without now - get withdrawal symptoms! Lol!
I’ve just received an email telling me my order is ‘on hold’ due to ‘exceptional demand’. Abbott say they’re aiming for three weeks from receipt of order to delivery so get that order in early!
I think there’s been a previous thread about this but thought a reminder and update wouldn’t go amiss.
I think the 'demand' is the problem, sort of.
In the UK they have 2 channels of supply, 1 for direct customers and the other to the 'NHS/pharmacies'. Direct customers did account for 100% of their production, now they supply the 'NHS' and obviously that has to take precedence so they've (over) allocated to the NHS and reduced the available stock to direct customers. On top of this I believe demand in both channels have increased - funnily a small increase in this demand is caused by direct customers fed up of waiting for their order and getting them from pharmacist as well.
Who ever comes up with an equivalent (or better!) device better be ready for everyone to jump ship!
Who ever comes up with an equivalent (or better!) device better be ready for everyone to jump ship!
I think the answer is to buy them over the counter at a pharmacy - think Abbot would really like to deal with the 55,000 pharmacist and bulk orders rather than directly to the 400,000 T1s who want 4 at a time, let alone all the T2s!
The cynical view would be that we have been pawns in a game whereby Abbot get the product accepted by Joe Public in an attempt to persuade retailers to stock it.
I wouldn't be surprised if on-line sales to individuals gets switched off in the not too distant future.
My order is in hooray collecting it tomorrow!!!
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