GlucoMenLX 2 upload to Diasend

[AJB_81]

Hi all, newly diagnosed with T1D and new to this forum. Trying to get my GlucoMenLX 2 meter to upload to diasend... The cable I have appears OK, indicated by the tick box showing "cable connected", but it doesn't seem to find the device when plugged in - anyone having this problem? Any help will be appreciated!

 

[Books1]

This may be not be the answer but..With my meter I have to have it on and set to 'my data' and then 'data transfer' before it will upload once it's showing cable connected.

 

[AJB_81]

Thanks for the help, I've tried every possible option (on/off etc) but unfortunately it still won't upload