Adult "1 on 1" intervention can & does help...
My non D wife was waiting with no immediate news for an appointment for suspected Glaucoma & a referral by her optician. (common condition with a long wait. by all accounts.)
Since i was sorting out my own treatment dates for a macula oedema, (same department, different day.) I stuck my neck out..
My wife managed to get an appointment & treatment a couple of months ago? as opposed to an anticipated wait until this coming August...
The magic can happen...