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Had to pay for my appointment!!

Robinredbreast

Robinredbreast

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Type of diabetes
Type 1
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:o On Wednesday i received a card from the post office to say they couldn't deliver a 'package' to me because the sender hadn't put enough postage on the envelope. So, intriged, I needed to pay 50p, plus a handling charge of £1, so together it came to £1.50. I stuck 3 stamps on the card ( my choice of payment) and sent it back. As I thought it was from a friend/family.

Today I received my 'package' which was a letter from the hospital Ophalmology department. It said we recently asked you to contact us to arrange an apoointment, which, as far as I know they hadn't :eh: . So I have paid £1.50 plus a phone call to arrange an appointment to see my Eye Consultant on 31st July. The letter is dated 21st June and the envelope is stamped with 30th June :shock:

I will be writing to the department about the cost and I will keep the letter and envelope as proof, to take with me. The envelope hasn't any postage on it at all, so I think someone there could do with an eye test :wink:
 
My youngest sons school did that a few years ago, sent out a letter with no stamp. After having to drive to the sorting office etc. to pick it up only to find it was a totally pointless thing I sent them a bill for an hour of my time and petrol costs etc. Amazingly they paid up and sent a full apology which was great.
 
Power to the people!! :thumbup: I'll remember that one xyzzy next time that happens to me!
 
Eleven years ago, after we had moved house, but before the landline telephone was connected, I had to phone BT and chase them up on my mobile. Dialled the number and got stuck on hold until I'd used my £10 credit. Topped the phone up, rang again, same thing. Then I trogged down to the phone box and rang free from there. Got through, spoke to a chap or six, sorted out the connection problem and then complained about my mobile credit. Nothing they could do, sorry.

Hmmph! Wrote a nastily polite letter, enclosed a bill for my phone credit (£20) and for two hours of my time (£50) and posted it off not expecting much. Four weeks or so later, a cheque for £70 arrived with an apology and also a credit for £20 off of our first phone bill at the new address.

Bet that wouldn't happen now....

Ju
 
SweetHeart said:
Eleven years ago, after we had moved house, but before the landline telephone was connected, I had to phone BT and chase them up on my mobile. Dialled the number and got stuck on hold until I'd used my £10 credit. Topped the phone up, rang again, same thing. Then I trogged down to the phone box and rang free from there. Got through, spoke to a chap or six, sorted out the connection problem and then complained about my mobile credit. Nothing they could do, sorry.

Hmmph! Wrote a nastily polite letter, enclosed a bill for my phone credit (£20) and for two hours of my time (£50) and posted it off not expecting much. Four weeks or so later, a cheque for £70 arrived with an apology and also a credit for £20 off of our first phone bill at the new address.

Bet that wouldn't happen now....

Ju
Click to expand...

No it wouldn't...

4 years ago I got home to find that my BB wasn't working, nor was my phone line...

So I used my mobile (contract) to get hold of BT, 3 hours later after speaking to 21 people around the world! Being told that I wasn't a BT customer I or my number didn't exist, me explain yes it did, I've had this number for 8 years, and transferred to when I moved 6 years previously and I had been paying them for my phone service :shock:

Finally I got through to a Scottish chap, who said the same, but did sort the line out for me.. When I asked about compensation concerning what happened... He said well I could have used a phone box!

I politely told him, that A) my nearest phone box was 3 miles away if it was working B) Being November and zero degrees, C) I'd been on the phone for 3 hours sorting out a simple problems, D) I'm T1 diabetic..

So taking all that into consideration, I would have probably created a medical emergency, either with a major hypo or due to hypothermia or perhaps both!

So I did complain to the very top of BT, but didn't even receive an apology out of them!
 
Crazy isn't it! A few months ago I had a note through my door to say I had missed a parcel, I was not expecting anything and naturally was intrigued so I trotted off to the sorting office to be told I could have my parcel but would have to pay £2.50 as there was no postage paid, I figured it must be an oversight by a family member, so I paid up and was handed a brown envelope, imagine my surprise when I opened it to find a urine sample bottle from my GP along with a note advising me to bring along a sample to my next appointment, Hmmmm talk about taking the p**s! Lol
 
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