Insight Pump - Reliability

I'm just about to receive my third Insight pump in just over 2.5yrs.

Pump 1 lasted from Jan 16 to May 17 - about 16 months (fault was it would not accept a new cartridge - I was away on holiday)

Pump 2 lasted from May 17 to Sept 18 - about 16 months (fault was it would intermittently refuse to manually unlock but after maybe 5-10 mins or by programming via handset or removing cartridge it would recover).

Pump 3 due Sept 18 to date unknown, but lay odds it needs replacing by Jan 19.

So by the time my warranty expires and my pump needs replacing by the NHS in Jan 20 its likely I will have had 4 pumps in 4 years.

Other than the two items above I'm pretty happy using the Insight but its reliability is putting me off having another one in once my warranty expires.

Gaz-M said:

Ive only had handset problems but i will not get another insight or Accu-Check pump when I am due next December (2019)

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I'm ok with the handset TBH, its the pump that worries me, I monitor my BG's very closely and in the past I've always blamed my diabetes for the odd results I get but now wondering just how reliable these pumps are.

WHM said:

Hi Chas
Sorry to hear of your problems, of particular concern to me as when my Cellnovo warranty expires this is the only system that will be offered in Hull & East Yorkshire!

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My Combo was great, although handset was rubbish and got replaced twice. I'm seeing consultant next week so will discuss my concerns with him - only hope there are other pumps available (but got some while left yet).

tim2000s said:

Pretty sure that by the time you reach that point, you won't be able to get an Insight pump. Rumours are that Roche are winding down on them.

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Lets hope we get a choice then in a year or two.