chris66
Well-Known Member
Hello all, Since i have come accross this excellent website i have gathered loads of usefull hints and info, one of which was to register for online access to my medical records which i done at the start of this year so was able to add info to my profile such as HbA1c results etc. I was diagnosed type 2 in December and when looking through my records when i registered i noticed the diabetic nurse had put on my notes i was to be recalled for 'Diabetes Interim' 20th March 2019, at the beggining of March i started on X-PERT structured education programme for people with type 2 Diabetes (strongly recomend any newly diagnosed if offered the course take it) six week course so thought as i hadn't heard from Health center i would wat till the course finished so i wouldn't have to miss a session should i be offered an appointment on a Tuesday. The day after i completed the course (late April) i rang the surgery as i still hadn't heard, the receptionist informed me that there was a 'conflict' on her screen and that she would e-mail the nurse to enquire, later that day i received a call from the receptionist saying i needed a 25 minute appointment with the health care assistant and also i needed a blood test before then (expected the blood test) arranged to go in for blood test for two days later and an appointment with health care assistant for the end of the next week. When i thought about it later i was a bit confused as to the need for the health care assistant thinking surely she wouldn't be as knowledgeable of diabetes as the nurse but put it down to maybe being the way they done it and thought no more of it.
The next afternoon i received a text message from the surgery asking me to contact them and my immediate thought was they would tell me that i would have to go to the Hospital for the blood test as they wouldn't be able to do it at surgery, trying unsuccessfully all afternoon to contact them (reception is busy and your call is important to us blah blah blah......you are caller number 22) eventually i gave up and thought i will go in for my blood test in the morning and if im right about having to go to Hospital i have to pass the surgery on way anyway so wasnt an inconvienience. I was wrong, they were trying to contact me to tell me they had made a mistake, i should see the diabetic nurse and not the health care assistant as it was only a ten minute interim appointment needed. They cancelled the health care appointment but then said there was a waiting list for the nurse and they would contact me when an appointment became available. Two days later another text from surgery please contact us i rang and got through to be told i was due an annual diabetis appointment and needed to arrange a blood test and a 20 minute appointment with the health care assistant followed by a 10 minute appointment with the diabetic nurse! i explained it couldnt possibly be an annual check as i was only diagnosed four months previously and i was waiting on an interim appointment which was now one month overdue! oh well you will have to wait for the nurse, i know i'm on the waiting list.
Fast forward two weeks and i still havent heard so decided that when i dropped in my blood pressure repeat prescription that morning i would speak to reception and find out what was going on, again i was told i was on the waiting list they had been busy and they would ring me when an appointment was available, oh i see ok and off i went. And so here we are today, two months after i should have had an interim appointment, and just about a month after having HbA1c blood test, this morning i take in repeat prescription for Statins and decide to enquire at reception as to what is happening about appointment, yipee im top of the waiting list.......theres no appointments available at present but you're top of the list! ok but why has it taken me approx six weeks to get to the top of the list surely that isn't normal having to wait this long to see a nurse? oh well the diabetic nurse has left......so you're telling me you don't have a diabetic nurse? well.......we do but we have to borrow from other surgeries as and when we can, so i could be waiting forever then no you're top of the list......just said thanks and left, i wasn't rude to anyone and i didn't raise my voice, but i'm starting to be a little fed up! am i being unreasonable?
Sorry to waffle, Chris.
The next afternoon i received a text message from the surgery asking me to contact them and my immediate thought was they would tell me that i would have to go to the Hospital for the blood test as they wouldn't be able to do it at surgery, trying unsuccessfully all afternoon to contact them (reception is busy and your call is important to us blah blah blah......you are caller number 22) eventually i gave up and thought i will go in for my blood test in the morning and if im right about having to go to Hospital i have to pass the surgery on way anyway so wasnt an inconvienience. I was wrong, they were trying to contact me to tell me they had made a mistake, i should see the diabetic nurse and not the health care assistant as it was only a ten minute interim appointment needed. They cancelled the health care appointment but then said there was a waiting list for the nurse and they would contact me when an appointment became available. Two days later another text from surgery please contact us i rang and got through to be told i was due an annual diabetis appointment and needed to arrange a blood test and a 20 minute appointment with the health care assistant followed by a 10 minute appointment with the diabetic nurse! i explained it couldnt possibly be an annual check as i was only diagnosed four months previously and i was waiting on an interim appointment which was now one month overdue! oh well you will have to wait for the nurse, i know i'm on the waiting list.
Fast forward two weeks and i still havent heard so decided that when i dropped in my blood pressure repeat prescription that morning i would speak to reception and find out what was going on, again i was told i was on the waiting list they had been busy and they would ring me when an appointment was available, oh i see ok and off i went. And so here we are today, two months after i should have had an interim appointment, and just about a month after having HbA1c blood test, this morning i take in repeat prescription for Statins and decide to enquire at reception as to what is happening about appointment, yipee im top of the waiting list.......theres no appointments available at present but you're top of the list! ok but why has it taken me approx six weeks to get to the top of the list surely that isn't normal having to wait this long to see a nurse? oh well the diabetic nurse has left......so you're telling me you don't have a diabetic nurse? well.......we do but we have to borrow from other surgeries as and when we can, so i could be waiting forever then no you're top of the list......just said thanks and left, i wasn't rude to anyone and i didn't raise my voice, but i'm starting to be a little fed up! am i being unreasonable?
Sorry to waffle, Chris.