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Issue with Libre - blank screen
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<blockquote data-quote="PBarks" data-source="post: 2624167" data-attributes="member: 576484"><p>I am grateful for the advice about Shuggah. I have downloaded it to my iPhone and it is working well and giving continuous monitoring. It took me about 10 minutes to set it up, alarms etc. It does not read my Novopen 6 so I have to manually input my insulin dosages. With regard to the blank screen issue; I came across that yesterday morning, I did all the predictable things such as cursing, rebooting etc. I decided that I must have somehow corrupted the app and so went into the app store to find it had disappeared. Reinstalling from the record of my earlier downloads doesn't work because once you have set the app up any further use just brings back the blank screen. I then went online and found that I was not on my own. I rang Abbott and after about 90 minutes was able to talk to a very helpful lady. The problems are as described earlier in this forum, the new software is supposed to make the Libre2 a constant glucose monitor (I thought that was what the new Libre3 was for) but there is a problem with iOS which is taking time to solve. A reader is being sent to me with a replacement sensor. I'll try the reader but I think that I'll probably stick with Shuggah until Abbott sort out their app. It looks to me as though Abbott need lessons in patient care and communication.</p></blockquote><p></p>
[QUOTE="PBarks, post: 2624167, member: 576484"] I am grateful for the advice about Shuggah. I have downloaded it to my iPhone and it is working well and giving continuous monitoring. It took me about 10 minutes to set it up, alarms etc. It does not read my Novopen 6 so I have to manually input my insulin dosages. With regard to the blank screen issue; I came across that yesterday morning, I did all the predictable things such as cursing, rebooting etc. I decided that I must have somehow corrupted the app and so went into the app store to find it had disappeared. Reinstalling from the record of my earlier downloads doesn't work because once you have set the app up any further use just brings back the blank screen. I then went online and found that I was not on my own. I rang Abbott and after about 90 minutes was able to talk to a very helpful lady. The problems are as described earlier in this forum, the new software is supposed to make the Libre2 a constant glucose monitor (I thought that was what the new Libre3 was for) but there is a problem with iOS which is taking time to solve. A reader is being sent to me with a replacement sensor. I'll try the reader but I think that I'll probably stick with Shuggah until Abbott sort out their app. It looks to me as though Abbott need lessons in patient care and communication. [/QUOTE]
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