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Issue with Libre - blank screen
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<blockquote data-quote="millat" data-source="post: 2626926" data-attributes="member: 530936"><p>I am not 100% sure about this but will give my perspective anyway. Since a security update to my android phone on June 23rd 2023 the low energy Bluetooth communication between the sensor and my phone has not been working for more that a few minutes following a scan. This results in a loss of signal message which is initiated by the LibreLink App on the phone (having lost contact with the sensor, but not due to the sensor). This is exactly the same problem we experienced from November last year through to February this year when an Android security update stopped this function working Abbott finally updated the LibreLink app in February to fix this problem. Since the latest update to LibreLink which allows sensor data to be communicated every minute to your phone the problem with the low energy Bluetooth comms has become even more evident. The start of the 'gap' is due to this loss of signal between the sensor and the app ( a problem with the app, not the sensor). As you rightly state, on scanning the sensor (which uses NFC not Bluetooth) the information held in the sensor updates the app and the 'gap' consequently disappears. The loss of high and low glucose alarms is much more important. I am now experiencing more hypos and episodes of high glucose as I am not getting early notifications. i set my trigger points at levels which allow me to avoid these situations by being able to take proactive action to stop my sugar levels going to low or high. This loss of signal issue was fixed last February by Abbot developers. However, with this happening twice in the last 12 months I am seriously asking whether such important medical devices should be hosted on mobile phones, whether they be Apple or Android, as Abbott cannot control phone OS updates and the consequent problems this produces for the LibreLink app. The consequences of these alarms not working could be catastrophic for some individuals. Members raised this as a Yellow Card with NHS last time. Perhaps this should be considered again.</p></blockquote><p></p>
[QUOTE="millat, post: 2626926, member: 530936"] I am not 100% sure about this but will give my perspective anyway. Since a security update to my android phone on June 23rd 2023 the low energy Bluetooth communication between the sensor and my phone has not been working for more that a few minutes following a scan. This results in a loss of signal message which is initiated by the LibreLink App on the phone (having lost contact with the sensor, but not due to the sensor). This is exactly the same problem we experienced from November last year through to February this year when an Android security update stopped this function working Abbott finally updated the LibreLink app in February to fix this problem. Since the latest update to LibreLink which allows sensor data to be communicated every minute to your phone the problem with the low energy Bluetooth comms has become even more evident. The start of the 'gap' is due to this loss of signal between the sensor and the app ( a problem with the app, not the sensor). As you rightly state, on scanning the sensor (which uses NFC not Bluetooth) the information held in the sensor updates the app and the 'gap' consequently disappears. The loss of high and low glucose alarms is much more important. I am now experiencing more hypos and episodes of high glucose as I am not getting early notifications. i set my trigger points at levels which allow me to avoid these situations by being able to take proactive action to stop my sugar levels going to low or high. This loss of signal issue was fixed last February by Abbot developers. However, with this happening twice in the last 12 months I am seriously asking whether such important medical devices should be hosted on mobile phones, whether they be Apple or Android, as Abbott cannot control phone OS updates and the consequent problems this produces for the LibreLink app. The consequences of these alarms not working could be catastrophic for some individuals. Members raised this as a Yellow Card with NHS last time. Perhaps this should be considered again. [/QUOTE]
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